Brother ADS2500W manual Troubleshooting, Error messages

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Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an error message. The most common error messages are shown below.

You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

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Error Message	Cause	Action
Network connection failed.	The machine is not connected to a	 Verify that the network connection
Verify that the network	network.	is good.
connection is good.		 If the to Web button was pressed
		soon after the machine was turned
		on, the network connection may
		not have been established yet.
		Wait and try again.
Connection failed to server	Network or server settings are	 Confirm that network settings are
. Check network settings.	incorrect.	correct, or wait and try again later.
	There is a problem with the network or	 If the to Web button was pressed
	server.	soon after the machine was turned
		on, the network connection may
		not have been established yet.
		Wait and try again.
Connection failed to server	Date and time settings are incorrect.	Set the date and time correctly. Note
. Wrong Date&Time.		that if the machine's power cord is
		disconnected, the date and time
		settings may be incorrect.
Authentication is invalid.	The machine's authentication	Apply for Brother Web Connect
Reissue temporary ID,	information (needed to access the	access again to receive a new
and register account again.	service) has expired or is invalid.	temporary ID, and then use the new
		ID to register the account to the
		machine (see How to apply for
		Brother Web Connect access
		on page 6 and How to register and
		delete accounts on the machine
		on page 8).
Failed to upload.	There is a problem with the file you	The file cannot be used.
Unsupported file	are trying to upload, such as one of
or corrupt data.	the following:
Confirm data of file.	 The file exceeds the service's limit
	on number of pixels, file size, etc.
	 The file type is not supported.
	 The file is corrupted.
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