Troubleshooting, Solutions | Linksys HPN100SK guide

Linksys HomeLink Series

WinGate and Other Internet Sharing Software

There are numerous Internet sharing software (also known as proxy server software) packages on the market, most of which will not work with each other. If you have previously installed WinGate or any other Internet sharing software package on your networked computers, simply exit the LanBridge installation and continue to use the WinGate CD from your original cards to install the WinGate software instead.

Only change these settings if you know what you are doing.

If you are using an Internet sharing software other than LanBridge, you may choose to either continue using that software for your entire network or switch exclusively to the LanBridge software. To use the LanBridge software, you must first uninstall the other Internet sharing software you are currently using on each of your computers per the instructions from that software’s manufacturer, then install LanBridge software on all of your computers.

The copy of Internet LanBridge on your HomeLink installation CD-ROM is an unlimited users’ license, which means you may use it for as many comput- ers as you like. This software automatically registers itself the first time your server PC is connected to the Internet.

A Note to Windows NT Users

Internet LanBridge requires that Microsoft’s Remote Access Server (RAS) software be installed for LanBridge to work properly. Consult your Windows NT documentation and NT installation CD-ROM to install RAS. Linksys does not provide technical support for the installation of RAS services.

Phoneline Network Card & Network in a Box

Troubleshooting

Troubleshooting Hints for Windows PCs

Problem 1

Windows doesn't detect new hardware when I plug in my HomeLink Card, or it detects the card each time I restart my PC.

Solutions

-Check your HomeLink Card to see that it is inserted into the appropriate PCI slot all the way, and that all the pins are making full contact with the PCI slot.

-Your PC’s motherboard may not be Plug-and-Play compatible, or it might have Plug-and-Play options not supported by Windows, or your PC's Plug- and-Play settings may not have been enabled. If you need further help, con- tact your PC's manufacturer.

Problem 2

Windows cannot locate the driver for the HomeLink Card device.

Solutions

-Check to see that the correct CD is inserted into your PC's CD-ROM drive.

-The CD may be defective, files may be missing, or you may be pointing Windows to the wrong directory or to the wrong drive letter for the CD-ROM drive.

-Make sure that your CD spins up before attempting to begin using it.

Problem 3

The Windows Logon screen does not appear when I restart my PC.

Solutions

-Click on Start, Shut Down, then Close All Programs and Logon as a Different User.

-If the problem persists, your PC's manufacturer may have disabled Windows' networking functionality.

-If you chose “Windows Logon” as your primary network logon and did not choose a password for that user name, that will also keep your Windows Logon screen from appearing. Choose Client for Microsoft Networks, or contact your PC's manufacturer for help.