Troubleshooting, Network Neighborhood is Empty

Linksys HomeLink Series

Troubleshooting

1.The HomeLink Phoneline 10M Integrated PC Card does not fit correctly into my PCMCIA slot.

•Your laptop is not equipped with a 32-Bit Cardbus PC slot.

2.Windows doesn’t detect new hardware with the Phoneline PC Card hardware installed, or it continues to detect the card each time you restart your PC.

•You might not have inserted the PC card correctly or securely into the appropriate slot of your computer. Check that the card is securely insert- ed into the appropriate slot.

•Try inserting your card into an alternate PC slot.

•You may have previously aborted a new hardware setup. Follow the direc- tions on page 23.

•Your system might not be Plug-and-Play compatible, your PC’s Plug-and- Play settings may not be enabled, or your PC may have Plug-and-Play options not supported by Windows 98 or ME. If you are not sure, contact your PC’s manufacturer.

3.Windows can’t locate the driver for the Phoneline Card device.

•You may have inserted the wrong CD into your floppy drive.

•The CD may be defective or files may be missing. Make sure the disk has a few files in d:\ starting with or containing PCM or PCM200.

4.The Windows Logon screen doesn’t appear after you restart your computer.

•Click on Start, Shut Down, then select Log Off. If this doesn’t solve the problem, your PC’s manufacturer may have disabled Windows’ network- ing. Contact your computer’s manufacturer for help.

5.After entering a username and password, a window appears that reads, “No Domain Server could be found to validate your Username and Password.”

•Click on Start, Settings, Control Panel. Double-click on Network. Click on the Configuration tab. Under The Following Network Components are Installed box, highlight Client for Microsoft Networks and click on the Properties button. Once you are in the Client For Microsoft Networks Properties window, make sure that Log on to Windows NT Domain is unchecked. Once you have made sure that it is unchecked click on the OK button and restart your computer.

Phoneline 10M Integrated PC Card

6.On the Access Control Tab, User Level Access is selected, but Shared Level Access is grayed out and not accessible.

•You previously had your primary network logon set to Client for NetWare Networks. On the Configuration tab of the Network Properties window, ensure that your primary network logon is set to Client for Microsoft Networks.

•Your personal web server PC or Microsoft Front Page may require you to choose a user level for security reasons.

7.In Network Neighborhood you can only see your self and no other computers on the network.

•Make sure that the cables are connected correctly. Make sure you are get- ting Link or Activity lights on both the Phoneline Card and your hub. Try changing to a new cable that you know is working.

•Your workgroup name may be different from other computers on your network. Make sure each PC on the network is using the same workgroup name and protocol.

•Try using the Find Computer function (see problem 11).

8.In Network Neighborhood, you can see all other computers on the network but not yourself, and all other computers can see each other and not your computer.

•You may have not have enabled File and Printer Sharing. To do so, go to page 21.

•The network card might not be setup properly. Try reinstalling the card’s drivers. To clean your system of the old installation, go to page 23 and then re-install.

9.Network Neighborhood is Empty.

•Verify that your Microsoft Client is installed. See the Windows 98 or ME setup instructions in this guide for directions. Verify that you have logged in correctly. Refresh the screen by pressing F5 several times.

10.You receive DHCP Errors in Windows.

•If you are connecting to a DHCP server, check your cabling and connec- tion. If you require TCP/IP to be configured, check with your network administrator or your Windows documentation for proper settings.

•If you don’t have a DHCP server on your network and your network setup doesn’t require TCP/IP, you may remove the TCP/IP component from Windows’ networking. To do this, click on Start, Settings, Control Panel, then double-click on Network. Click once on the component entry with the words TCP/IP and Linksys or TCP/IP on its own, then click on the Remove button. Click OK when finished and restart your PC.