Asus Troubleshooting Solutions for ASUS VE247 and VE249 Series Monitors

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3.3Troubleshooting (FAQ)

Problem

Power LED is not ON

Possible Solution

Press thebutton to check if the monitor is in the ON mode.

Check if the power cord is properly connected to the monitor and the power outlet.

The power LED lights amber and there is no screen image

Check if the monitor and the computer are in the ON mode.

Make sure the signal cable is properly connected the monitor and the computer.

Inspect the signal cable and make sure none of the pins are bent.

Connect the computer with another available monitor to check if the computer is properly working.

Screen image is too light or dark

Adjust the Contrast and Brightness settings via OSD.

Screen image is not centered or sized properly

Press theorbutton for two seconds to automatically adjust the image. (for VGA mode only)

Adjust the H-Position or V-Position settings via OSD.

Screen image bounces or a wave pattern is

• Make sure the signal cable is properly

present in the image

connected to the monitor and the

 

computer.

 

• Move electrical devices that may cause

 

electrical interference.

Screen image has color defects (white does

• Inspect the signal cable and make sure

not look white)

that none of the pins are bent.

 

• Perform Reset via OSD.

 

• Adjust the R/G/B color settings or select

 

the Color Temperature via OSD.

Screen image is blurry or fuzzy

Press theorbutton for two seconds to automatically adjust the image (for VGA mode only).

Adjust the Phase and Clock settings via OSD.

No sound or sound is low

Ensure that the audio cable is properly connected to the monitor and the computer.

Adjust the volume settings of both your monitor and computer.

Ensure that the computer sound card driver is properly installed and activated.

ASUS VE247/VE248/VE249 Series LED Monitor

3-15

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Contents User Guide Contents Federal Communications Commission Statement Safety information Following symptoms are normal with the monitor Care & CleaningAsus websites Optional documentation Where to find more informationWelcome Package contentsFront view Monitor introductionBack view Earphone jack Assembling the monitor base Adjusting the monitorDetaching the arm/base for Vesa wall mount To connect the VGA/DVI/HDMI cable Connecting the cablesTurning on the monitor Spendid OSD On-Screen Display menuColor ImageInput Select System SetupOSD Setup TFT LCD Specifications summary VE249HSpecifications summary VE248H Specifications summary VE248T Specifications summary VE248N Specifications summary VE248S Specifications summary VE248D Specifications summary VE247H Specifications summary VE247T Specifications summary VE247N Specifications summary VE247S Specifications summary VE247D Possible Solution Troubleshooting FAQFrequency Frequency KHz Supported operating modes
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