Asus K53E-BBR19 user manual Software Problem Asus bundled software

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CAUTION! DO NOT connect to the Internet before you have installed an anti-virus software and Internet firewall to protect yourself from viruses.

Software Problem - ASUS bundled software

When I power ON the Notebook PC, there will be an “Open policy file error” message.

A.Reinstall the latest version “Power4 Gear” utility to solve your problem. It is available on the ASUS website.

Unknown Reason - Blue screen with white text

A blue screen with white text appears after system bootup.

1.Remove additional memory. If additional memory was installed after purchase, power OFF, remove the additional memory, and power ON to see if the problem is due to incompatible memory.

2.Un-install software applications. If you have installed software applications recently, they may not be compatible with your system.Try to un-install them in Windows Safe Mode.

3.Check your system for viruses.

4.Update the BIOS to the latest version with Easy Flash in Windows or AFLASH in DOS mode.These utilities and BIOS files can be downloaded from the ASUS website.

WARNING! Ensure your Notebook PC does not lose power during the BIOS flashing process.

A-10	Notebook PC User Manual

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Contents E6093 December Table of Contents Chapter Using the Notebook PC AppendixGlobal Environmental Regulation Compliance Introducing About This User’s Manual Safety Precautions Page Cover Your Notebook PC Transportation PrecautionsCharge Your Batteries Airplane Precautions These are quick instructions for using your Notebook PC Preparing your Notebook PCOpening the LCD display panel Chapter Top Side Tab Power Switch Camera IndicatorPower Indicator CameraKeyboard Status Indicators frontTouchpad and Buttons Bottom Side Battery Lock Manual Hard Disk Drive Compartment Battery Lock SpringBattery Pack Memory RAM CompartmentHeadphone Output Jack Right SideMicrophone Input Jack USB Universal Serial Bus port is compatible with USB USB PortOptical Drive Kensington Lock Port Left Side Power DC InputKensington Lock Port Air Vents Display Monitor Output LAN PortHdmi Hdmi Port Rear Side Front Side Flash Memory SlotPage Getting Started Power System Using AC PowerPage Installing and Removing the Battery Pack Using Battery PowerTo install the battery pack Battery Care To remove the battery packPowering on the Notebook PC Power-On Self Test PostSelf Monitoring and Reporting Technology Checking Battery Power Charging the Battery Pack Power Options Restarting or RebootingEmergency Shutdown Power Management Modes Sleep and Hibernate Thermal Power Control Special Keyboard Functions Colored Hot KeysSpeaker Down Icon F11 Decreases the speaker volume only in Windows OSIncreases the speaker volume only in Windows OS Speaker Up Icon F12Microsoft Windows Keys Extended Keyboard on selected modelsKeyboard as a Numeric Keypad Begins or pauses media file playback Multimedia Control Keys on selected modelsStops media file playback Switches and Status Indicators SwitchesStatus Indicators FrontCapital Lock Indicator Number Lock IndicatorBattery Charge Indicator dual-color Drive Activity Indicator Bluetooth / Wireless IndicatorUsing the Notebook PC Pointing Device Using the Touchpad Moving The PointerTouchpad Usage Illustrations Dragging-Clicking Page Caring for the Touchpad Automatic Touchpad DisablingPage Storage Devices Flash Memory Card ReaderHard Disk Drive Removing the hard disk drive Installing the hard disk drive Installing a Memory Card Removing a Memory Card Memory RAMConnections Network ConnectionTwisted-Pair Cable Wireless LAN Connection on selected models Optional 802.11 wireless Ad-hoc modeInfrastructure mode LAN adaptersWindows Wireless Network Connection Connecting to a networkPage Bluetooth Wireless Connection on selected models Turning on and Launching Bluetooth UtilityNetwork Devices Right-click BluetoothClick Add a device to look for New devices Page Page AppendixA Optional Accessories Optional ConnectionsOperating System and Software Support SoftwareOn the Boot screen, select Boot Option #1 System Bios SettingsBoot Device Press Enter and select a device as the Boot Option #1Security Setting To set the passwordSave Changes Hardware Problem Keyboard / Hotkey Common Problems and SolutionsHardware Problem Optical Disc Unknown Reason System UnstableHardware Problem Power ON/OFF Error Hardware Problem Built-in CameraHardware Problem Battery Battery maintenanceSymptom & Solutions Hardware Problem Wireless CardMechanical Problem FAN / Thermal Why is the cooling fan always on and the temperature high?Blue screen with white text appears after system bootup Software Problem Asus bundled softwareUnknown Reason Blue screen with white text Page Software Problem Bios Press Enter to run the utility to select and update BiosUsing Recovery Partition Recovering Your Notebook PCAbout the Recovery Partition Recover Windows to entire HD with two partitions Using Recovery DVD on selected modelsCreating the Recovery DVD Using the Recovery DVD DVD-ROM Drive Information Regional Playback InformationCanada, US, US Territories Region DefinitionsRegion CIS, India, Pakistan, Rest of Africa, Russia, North KoreaRegion B Blu-ray ROM Drive Information on selected modelsRegion a Region COverview Internal Modem CompliancyNetwork Compatibility Declaration Non-Voice Equipment Country Applied Page Declarations and Safety Statements Federal Communications Commission StatementFCC Radio Frequency RF Exposure Caution Statement Declaration of Conformity R&TTE directive 1999/5/ECCE Mark Warning CE marking for devices without wireless LAN/BluetoothCE marking for devices with wireless LAN/ Bluetooth IC Radiation Exposure Statement for CanadaWireless Operation Channel for Different Domains France Restricted Wireless Frequency BandsOise Orne Puy du Dôme Bas RhinUL Safety Notices Do not use the Notebook PC in the vicinity of a gas leakPower Safety Requirement TV Tuner NoticesNordic Lithium Cautions for lithium-ion batteries JapaneseOptical Drive Safety Information Laser Safety Information Service warning label Cdrh RegulationsMacrovision Corporation Product Notice CTR 21 Approval For Notebook PC with built-in Modem Spanish Swedish European Union Eco-label Energy Star complied productJapan JIS-C-0950 Material Declarations Takeback ServicesGlobal Environmental Regulation Compliance and Declaration Korea RoHS Swiss Energy LawsCopyright Information Limitation of Liability Service and SupportVisit our multi-language web site at http//support.asus.com