ClearOne comm FlexCam USB operation manual Warranty, Product Return and Repair Policy

16 Appendix

Warranty

ClearOne Communications, Inc. (Manufacturer) warrants that this product is free of defects in both materials and workmanship. Should any part of this product be defective, the Manufacturer agrees, at its option, to:

A.Repair or replace any defective part free of charge (except transportation charges) for a period of two years from the date the end user is invoiced for the product, provided the end user returns the product to ClearOne Communications or an authorized ClearOne dealer according to the Product Return and Repair Policy set forth below;

B.Furnish replacement for the flexible neck assembly for a period of five years from the date the end user is invoiced for the product, provided the end user provides proof of purchase that demonstrates that the product is still within the warranty period. Replacement parts shall be furnished without charge, except labor and transportation.

This warranty excludes assembled products not manufactured by the Manufacturer whether or not they are incorporated in a Manufacturer product or sold under a Manufacturer part or model number.

Product Return and Repair Policy

Return to Manufacturer

a.An RA (return authorization) number must be issued to the end user from ClearOne Technical Support.

b.The end user must return the product to ClearOne with proof of purchase (showing purchase date) for a warranty claim, and display the RA number on the outside of the shipping package.

THIS WARRANTY IS VOID IF:

A.The product has been damaged by negligence, accident, act of God, or mishandling, or has not been operated in accordance with the procedures described in the operating and techni- cal instructions; or,

B.The product has been altered or repaired by other than the Manufacturer or an authorized service representative of the Manufacturer; or,

C.Adaptations or accessories other than those manufactured or provided by the Manufacturer have been made or attached to the product which, in the determination of the Manufacturer, shall have affected the performance, safety or reliability of the product; or,

D.The product’s original serial number has been modified or removed.

NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MER- CHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PROD- UCT. MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE AMOUNT PAID BY THE END USER FOR THE PRODUCT. No person or entity authorized to

Appendix 17

assume any obligation or other liability in connection with the products. No action, regardless of form, arising out of or relating to the product or this warranty, may be brought by end user more than one (1) year after the cause of action has accrued.

Manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or loss of revenue or property, inconvenience, or interruption in operation experienced by the end user due to a malfunction in the purchased product. No warranty service performed on any product shall extend the applicable warranty period.

In case of unsatisfactory operation, the end user shall promptly notify the Manufacturer at the address set forth below in writing, giving full particulars as to the defects or unsatisfactory operation. Upon receipt of such notice, the Manufacturer will give instructions respecting the shipment of the product, or such other matters as it elects to honor this warranty as above provided.This warranty does not cover damage to the product during shipping and the Manufacturer assumes no responsibility for such damage. All shipping costs shall be paid by the customer.

This warranty extends only to the original end user and is not assignable or transferable.This warranty is governed by the laws of the State of Utah, without regard to the conflicts of inter- ests provisions thereof.

ClearOne Communications, Inc.

1825 Research Way

Salt Lake City, Utah 84119

Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760