Condition | Suggested solutions |
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Background | Background scatter results from bits of toner |
scatter | distributed on the printed page. |
• The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture.
• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.
•If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or via the printer properties window.
Misformed | • If characters are improperly formed and | ||
characters | producing hollowed images, the paper stock | ||
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| may be too slick. Try a different paper. See |
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| page 5.3. |
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Page skew | • | Ensure that the paper is loaded properly. | ||
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| • | Check the paper type and quality. See page |
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| 5.2. |
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| • | Ensure that the paper is loaded correctly and |
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| the adjustable guides are not too tight or too |
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| loose against the paper stack. |
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Curl or wave | • | Ensure that the paper is loaded properly. | ||
•Check the paper type and quality. Both high temperature and humidity can cause paper
curl. See page 5.2.
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
Condition |
| Suggested solutions |
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Wrinkles or | • | Ensure that the paper is loaded properly. |
creases | • | Check the paper type and quality. See page |
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| 5.2. |
| • | Turn over the stack of paper in the tray. Also |
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| try rotating the paper 180° in the tray. |
Back of | • | The transfer roller may be dirty. See page 8.1. |
printouts are | • | Check for leaking toner. Clean the inside of |
dirty |
| the printer. |
Solid black | • | The toner cartridge may not be installed | ||
pages |
| properly. Remove the cartridge and reinsert. | ||
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| • | The toner cartridge may be defective and |
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| need replacing. Install a new toner cartridge. |
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| • | The printer may require repair. Contact a |
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| service representative. |
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Loose toner | • | Clean the inside of the printer. | |||
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| • | Check the paper type and quality. See page |
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| 5.2. |
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| • | Install a new toner cartridge. See page 8.4. |
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| • If the problem persists, the printer may require | |
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| repair. Contact a service representative. |
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Character voids | Character voids are white areas within | ||||
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| characters that should be solid black: | |
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•If you are using transparencies, try another type of transparency. Because of the
composition of the transparency, some character voids may be normal.
• You may be printing on the wrong surface on the paper. Turn over the paper in the tray.
•The paper may not meet paper specifications. See page 5.3.
9.8 <Troubleshooting>