Troubleshooting

User’s Manual

Check the Data cable connection.

Check the LED light on the HDD.

Check the power supply to STORY Station Series External Hard Drive.

Ticking noise is an indication of insufficient power.

If the drive is not being recognized, try plugging it into a different USB port.

FAQ

Q1. File transfer takes too long.

A1. You will experience slow file transfer speeds if your computer does not support USB 2.0 or if you do not connect STORY Station Series External Hard Drive to a USB 2.0 port. Try connecting STORY Station Series External Hard Drive to a different port or, if your computer does not support USB 2.0, purchase a separate USB 2.0 port.

A1. To use the STORY Station 3.0 model at its Maximum speed, you need a PC or a Host Card that supports USB 3.0 interface and USB 3.0 Cable.

Q2. The actual storage capacity of STORY Station Series External Hard Drive is different than the capacity shown on the packaging.

A2. Type of file system used for the drive, partitioning arrangement, type of operating system, and various other factors can affect the actual storage capacity displayed by your computer.

(1MB=1,000,000bytes and 1GB=1,000,000,000bytes. 1TB=1,000,000,000,000bytes)

Q3. I connected my STORY Station Series External Hard Drive, and the computer seems to recognize it, but the drive won’t show up under Windows Explorer.

A3. STORY Station Series External Hard Drive is by default formatted to NTFS and will work normally when you connect it to your computer. However, if the partition has been erased or the file system has been changed to a one that’s not recognized by Windows, the drive will not appear under Windows Explorer. Try formatting the drive to FAT32 or NTFS. (Caution : Formatting will erase all data stored in the drive.)

Q4. I am using Windows XP and cannot format the drive to FAT32.

A4. Windows operating systems that followed Windows NT have limited FAT32 formatting to 32GB. Therefore, if you wish to format your STORY Station Series External Hard Drive to FAT32, you will need to download a format utility from our website. (Caution : Formatting will erase all data stored in the drive. We recommend that you back up your data before proceeding.)

Q5. I formatted my STORY Station Series External Hard Drive and lost all the bundle software.

A5. Bundle applications that came with your STORY Station Series External Hard Drive are available for download at Samsung Electronics’ customer support website.

Q6. I am using a Mac, and I can’t copy files.

A6. If the drive has been formatted to NTFS, data stored in the drive can only be read by Mac systems. Reformatting for Mac OS may be required (Refer to the 32, 33 page).

Q7. What is the maximum settable size for a security zone?

A7. The FAT32 file system limits the size of any file on the drive to a maximum of 4GB. To ensure reliable operation under FAT32, SecretZone™ limits each virtual drive's size to a maximum of 2GB. Windows PC owners who wish to utilize capacity greater than 2GB should re-format their external drive to NTFS in the Windows operating system.

STORY Station Series External Hard Drive