Samsung S24A350H Before Requesting Service, Blank screen appears / I cannot turn the product on

Page 57

5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

 

(Connected using the D-sub cable)

 

Check the cable connecting the PC and the product.

Is the <Check Signal Cable> message displayed on the

(Connected using the DVI cable)

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

 

This occurs when the signal from the graphics card exceeds

Is the <Not Optimum Mode> message displayed on the

the maximum resolution or the maximum frequency of the

product.

screen?

In this case, set up the appropriate resolution and the fre-

 

 

quency for the product.

 

 

 

1. This occurs when the power saving function is running.

 

If you click the mouse or press any key, the screen will be

Is a blank screen displayed and does the power LED blink at

turned on.

a 1 second interval?

2. If the “Check Signal Cable” condition persists for more than

 

five minutes, Lossless mode will be activated.In Lossless

 

mode, the backlight of the monitor will turn off.

 

 

 

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

Did you connect with a DVI cable?

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

 

Blank spaces on the screen are not caused by the monitor.

 

The cause of the problem is the PC or graphics card, and can

 

be fixed by adjusting the screen size in the HDMI or DVI

Blank spaces are found at the top and bottom of the screen

option of the graphics card settings menu.

when an [HDMI] or [HDMI-DVI] cable is connected to the

If the graphics card settings menu has no option to adjust the

monitor and PC.

screen size, update the graphics card driver to the latest ver-

 

sion.

 

(Please contact the graphics card or computer manufacturer

 

for details on how to adjust the screen settings.)

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for < Angle>.

If < Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

Troubleshooting

5-2

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Contents Monitor Table Of Contents Page Before You Start Using this ManualIcons used in this manual Copyright NoticeExternal Surface and Screen Maintenance Custody and MaintenanceCleaning the Monitor Cleaning the MonitorIcons used for safety precautions Safety PrecautionsPower Related Meaning of SignsOtherwise, it may result in fire Installation RelatedCleaning Related Usage Related Page Maintaining the Correct Posture when Using this Product Package Contents Installing the ProductInstalling the Stand Disassembly is in the reverse order of the assembly Connecting part may differ depending on the product model Connecting with a PCCables can be fixed as shown Installing the Product Connecting a Hdmi cable To lock the product, follow these steps Kensington LockSetting the Optimal Resolution Using the productHorizontal Frequency Standard Signal Mode TableS19A350N S20A350B S20A350N Standard Signal Mode Table VESA, 1680 X Standard Signal Mode Table IBM, 640 x Standard Signal Mode Table 31.469 59.94 25.175 Standard Signal Mode Table IBM, 640 x Standard Signal Mode Table 31.469 59.94 25.175 Standard Signal Mode Table IBM, 640 x S27A350B Horizontal Frequency S27A350H Horizontal Frequency Installing the Device Driver Product Operating Buttons Product Operating ButtonsIcon Description Auto Using the Screen Adjustment Menu OSD On Screen Display Top Menus Sub MenusMenu Description This menu is unavailable when Angle or Eco Saving is set Set to Off when viewing directly in front of the screen Color Cool 2 Sets the color temperature of the screen to very cool Size & Position SETUP&RESET Information Natural Color What is Natural Color ?Installing the Software What is MagicTune?MagicTune Removing the SoftwareInstalling the Software MultiScreen What is MultiScreen ?Monitor Self-Diagnosis TroubleshootingOn screen adjustment menu OSD does not appear Before Requesting ServiceBlank screen appears / I cannot turn the product on Image is TOO Light or TOO DarkBeep, beep sound is heard when booting the computer Display area suddenly moves to an edge or to the centerPictures are out-of-focus FAQ Please TRY the Following FAQSpecifications Model NameS19A350B State Normal Operation Power Saving Mode Power OFF Power Saving FunctionS19A350N Power Saving Function S20A350B Power Saving Function S20A350N Power Saving Function S22A350B Power Saving Function S22A350H Power Saving Function S23A350B Power Saving Function S23A350H Power Saving Function S24A350B Power Saving Function S24A350H Power Saving Function S27A350B Blinking Off S27A350H Power Saving Function North America Contact Samsung WorldwideLatin America EuropeCIS Middle East Asia PacificAfrica More Information
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S19A350B, S24A350H, S19A350N, S23A350B, S23A350H specifications

The Samsung S27A350B, S24A350B, S27A350H, S22A350H, and S24A350H are a series of LED monitors that cater to different preferences and requirements of users. These models are part of Samsung's comprehensive lineup, known for delivering high-quality visuals combined with advanced display technologies.

One of the main features of these displays is their Full HD resolution, which provides sharp and clear images. With a resolution of 1920x1080 pixels, users can enjoy crisp details whether for gaming, professional tasks, or entertainment. The S27A350B features a 27-inch screen that provides an immersive viewing experience, while the S24A350B and S24A350H, at 24 inches, are perfect for those looking for a more compact option. The S22A350H, being 22 inches, caters to users with limited desk space but still delivers excellent performance.

These monitors utilize Samsung’s Advanced VA panel technology. This technology offers superior contrast ratios, ensuring deeper blacks and brighter whites, which enhances the overall picture quality. The wide viewing angles provided by these panels mean that colors remain consistent even when viewed from off-angles, making them suitable for collaborative environments.

Another significant characteristic of the S27A350B and its counterparts is their eco-friendly design. Samsung has implemented energy-saving features, such as a low power consumption rate and a stand-by mode that conserves energy when not in use. This commitment to sustainability is important for users who are environmentally conscious.

The S350 series also boasts a range of connectivity options, including VGA and HDMI ports, allowing for easy connectivity with various devices like laptops, gaming consoles, and more. This versatility makes them suitable for diverse applications, from office work to home entertainment setups.

Furthermore, these monitors come with features aimed at reducing eye strain during prolonged usage. Flicker-Free technology reduces flickering on the screen while Eye Saver Mode minimizes blue light emissions, making long hours of work or gaming more comfortable for users.

In summary, the Samsung S27A350B, S24A350B, S27A350H, S22A350H, and S24A350H are versatile monitors that combine aesthetic appeal with functionality. With their impressive display technology and user-focused features, they provide an excellent choice for both casual users and professionals alike.