Samsung BX2031N Before Requesting Service, Blank Screen Appears / I Cannot Turn the Product on

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5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

(Connected using the D-sub cable)

screen?

Check the cable connecting the PC and the product.

 

 

(Connected using the DVI cable)

 

If the message appears on the screen even if the cable is

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

1. This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

turned on.

 

2. This occurs when two monitors are connected,

 

<MagicReturn> is <On> and Magictune is running. In this

 

case, characters on the Magictune OSD may appear

 

corrupted. To run the Magictune, the <MagicReturn> must

 

be set to <Off>. Please restart your PC, set the

 

<MagicReturn> to <Off> and run the Magictune.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

Blank spaces are found at the top and bottom of the screen

Blank spaces on the screen are not caused by the monitor.

when an [HDMI] or [HDMI-DVI] cable is connected to the

The cause of the problem is the PC or graphics card, and can

monitor and PC.

be fixed by adjusting the screen size in the HDMI or DVI

 

 

option of the graphics card settings menu.

 

If the graphics card settings menu has no option to adjust the

 

screen size, update the graphics card driver to the latest ver-

 

sion.

 

(Please contact the graphics card or computer manufacturer

 

for details on how to adjust the screen settings.)

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <MagicAngle>.

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

5-2

Troubleshooting

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Contents Monitor Table Of Contents Page Using this Manual Major Safety PrecautionsBefore You Start Icons used in this manualExternal Surface and Screen Maintenance Custody and MaintenanceIcons used for safety precautions Safety PrecautionsPower Related Meaning of SignsInstallation Related Cleaning Related Usage Related Page Maintaining the Correct Posture when Using this Product Package Contents Installing the ProductInstalling the Stand Page Connecting with a PC Page Connecting an Hdmi cable To lock the product, follow these steps Kensington LockSetting the Optimal Resolution Using the productHorizontal Frequency Standard Signal Mode TableMAC, 1152 x Standard Signal Mode Table VESA, 1680 X Horizontal Frequency Standard Signal Mode Table Horizontal Frequency Standard Signal Mode Table Horizontal Frequency Installing the Device Driver Product Operating Buttons Product Operating ButtonsIcon Description Auto Using the Screen Adjustment Menu OSD On Screen Display TOP Menus SUB MenusMenu Description Surfing the Internet, playing games,or movies and so on Menu Description Color Menu Description Size & Position SETUP&RESET Information Installing the Software What is Natural Color ?Natural Color Installing the Software What is MagicTune?MagicTune Removing the SoftwarePage MultiScreen What is MultiScreen ?Monitor Self-Diagnosis TroubleshootingOn Screen Adjustment Menu OSD does not Appear Before Requesting ServiceBlank Screen Appears / I Cannot Turn the Product on Image is TOO Light or TOO DarkBEEP, Beep Sound is Heard When Booting the Computer Display Area Suddenly Moves to AN Edge or to the CenterPictures are OUT-OF-FOCUS FAQ Please TRY the Following FAQSpecifications More InformationModel Name State Normal Operation Power Saving Mode Power OFF Power Saving FunctionBX2031 Power Saving Function BX2031N Power Saving Function BX2231 Power Saving Function BX2331 Power Saving Function BX2431 Power Saving Function North America Contact Samsung WorldwideLatin America EuropeAsia Pacific CISMiddle East & Africa More Information

BX2031, BX2031N, BX2331, BX2231, BX2431 specifications

Samsung BX1931N, BX2431, BX2231, BX2331, and BX2031N are a series of monitors that exemplify Samsung's commitment to enhancing the visual experience through advanced technology and innovative design. These models offer a range of features tailored to meet both professional and everyday computing needs.

The BX1931N is a 19-inch LCD monitor that provides a resolution of 1366x768, ensuring clear and sharp images. One of its standout features is the MagicBright technology, which enables users to optimize brightness settings based on the content being viewed, whether it’s for work or entertainment. The monitor also incorporates a dynamic contrast ratio of 20,000:1, which enhances the depth of the colors and makes darker scenes more vivid.

Moving to the BX2231, this 22-inch monitor comes with a Full HD resolution of 1920x1080, making it an excellent choice for multimedia applications. It features a slim profile and a modern design that can seamlessly fit into any workspace. The BX2231 also leverages Samsung’s Mega Dynamic Contrast technology, which boosts contrast levels even further for stunning visuals. Additionally, its fast response time minimizes motion blur, making it ideal for gaming and action-packed videos.

The BX2431 takes it a step further with a larger 24-inch display. It maintains the Full HD resolution but adds enhanced connectivity options, including multiple HDMI inputs. This model also features Samsung's Eco Saving technology, which reduces energy consumption while retaining outstanding image quality. This is especially beneficial for users who are conscious of their environmental footprint as well as for businesses aiming to lower operating costs.

The BX2331 represents a versatile choice in this lineup. Equipped with features such as a wide viewing angle and anti-glare technology, it ensures that colors remain consistent from various angles without reflections disrupting the viewing experience. The design is sleek, with an ultra-narrow bezel that maximizes screen space.

Lastly, the BX2031N, a 20-inch option, is designed to offer efficiency without sacrificing quality. It also embraces the Eco Saving feature and boasts a 16:9 aspect ratio, perfect for watching movies or streaming content. The monitor supports multiple display settings to cater to different tasks, whether browsing the internet or engaging in creative work.

Overall, these Samsung monitors combine superior technology, stylish design, and user-friendly features to deliver an exceptional viewing experience for both personal and professional use. Whether you need a reliable monitor for everyday tasks or a vivid screen for media consumption, the BX Series from Samsung offers a solid solution.