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FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your tablet, and gives easy answers and solutions to these questions.
Aspect | Question | Answer |
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Why is there no
Audiosound coming from the device?
If the headset is plugged into the device, the speaker is automatically shut off. Disconnect the headset.
Check that the device volume setting is not muted.
Check that the volume control is not at its lowest setting.
| Why do I have less | A small amount of memory is reserved | |
Memory | storage than the | ||
for system security. | |||
| specifications say? | ||
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| You may be trying to view an image that | |
| Why can’t I view my | is not supported. Refer to "Supported | |
| picture files? | formats" on page 36 for more | |
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| information. | |
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Multimedia files | Why can’t I view my | You may be trying to view a video that is | |
not supported. Refer to "Multimedia" on | |||
| video files? | ||
| page 44 for more information. | ||
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| Why can’t I play my | You may be trying to play a file that is not | |
| supported. Refer to "Multimedia" on | ||
| music files? | ||
| page 44 for more information. | ||
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| How do I check the | Tap APPS > Settings > About tablet to | |
| check the OS version (Kernel/build | ||
System | OS version of my | ||
number) and other hardware and | |||
device? | |||
information and | software information. | ||
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performance |
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Where can I find my | Tap APPS > Settings > About tablet > | ||
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| serial number ID? | Device Information. | |
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| The battery power may be depleted. | |
Power | I couldn’t turn on the | Recharge the device. Refer to "Charging | |
device. | your tablet" on page 7 for more | ||
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| information. | |
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