Troubleshooting
Symptom | Possible Cause | Resolution | |
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Distorted sound | Audio settings set | Check the audio settings in the Setup menu (see | |
| incorrectly | “Audio” on page 25). | |
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| Speaker system | Make sure the 2.1CH/5.1CH switch on the back of the | |
| format set | subwoofer is set correctly. | |
| incorrectly |
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| Audio cable(s) not | Make sure the audio signal cable(s) are firmly | |
| securely connected | connected. | |
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| |
Remote control | Battery inserted | Make sure the batteries are inserted and oriented | |
not functioning | improperly | properly. | |
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| Battery low on | Replace the batteries. | |
| energy |
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| A button is stuck | Jog any stuck buttons on the remote to unstick | |
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| them. | |
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| Obstacle between | Remove the obstacle. | |
| remote and player |
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| The remote is too far | Move closer to the player. | |
| from the player |
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“Bad disc” | Unreadable disc | Ensure disc is not scratched or dirty. Clean and re- | |
displays upon disc |
| insert as necessary. | |
insertion |
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| |
Disc format not | Ensure the disc has a format compatible with the | ||
| |||
| supported | player (see “Specifications” on page 29). | |
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Note: Further troubleshooting information may be found on the Spectroniq website at www.protronusa.com.
Support Information
Do not return this product to your retailer until you have performed the steps laid out in “Unpacking Your New Home Theater System” on page 2 and contacted the customer service center. Merchandise may not be returned to Spectroniq without a return form authorization.
Before contacting Spectroniq customer service, please record the following information, which may be found on the rear of your DVD player:
•Model Number
•Serial Number
The Spectroniq customer service center may be contacted 24 hours a day, 7 days a week at the following number:
28