Pixel Magic Systems VPS3800 manual Troubleshooting, Problem Solution

Page 80

8. TROUBLESHOOTING

Problem

Solution

No Picture

• Check power cable

 

• Check power switches

 

• Ensure that the video cables are connected between the

 

display device and the Crystalio II

 

• Ensure that the video input source is selected (see Section

 

5.1.1)

 

• Ensure that your display is connected to the Primary

 

Output Port (see Section 5.3.1)

 

• Ensure that your display supports the current output

 

resolution; change output resolution if necessary (see

 

Section 5.3.3)

 

 

Remote Control not working

• Ensure that there are 3 AAA size batteries in the remote

 

control and they are inserted the correct way around

 

• Ensure that the remote backlight is working, otherwise

 

replace the batteries with a fresh set

 

• Ensure that the front panel of the Crystalio II is not

 

obstructed by any objects, as the IR remote control

 

requires ‘line-of-sight’ to function correctly.

 

 

No Sound

• Ensure that the audio cables are connected correctly

 

between the Crystalio II and your audio device

 

• Ensure that you have selected the correct output type for

 

your audio connections

 

• Ensure that the audio input is selected (see Section 5.4.1)

 

 

Picture is displayed

• Check cabling, particularly that the cable providing video

but is unstable

sync is connected correctly

 

• Ensure that your display is connected to the Primary

 

Output Port (see Section 5.3.1)

 

• Ensure that the Sync type of Output Port (see Section

 

5.3.2) is set correctly

 

• Ensure that the Sync Polarity of Output Port (see Section

 

7.7) is set correctly

 

 

Picture is displayed

• Ensure that your display is connected to the Primary

but the color is wrong

Output Port (see Section 5.3.1)

 

• Ensure that the Color Space of the Input Port (see Section

 

5.1.2 for Component input, and Section 7.1 for HDMI

 

input) is set correctly

 

• Ensure that the Color Space of the Output Port (see

 

Section 5.3.2 for Analog output, and Section 7.7 for HDMI

 

output) is set correctly

 

 

Picture is displayed but it is

• Ensure that your display is connected to the Primary

“very washed out”

Output Port (see Section 5.3.1)

(or “excessively dark”)

• Ensure that the Video Level of the Input Port (see Section

 

7.1) is set correctly

 

• Ensure that the Video Level of Output Port (see Section

 

7.7) is set correctly

 

Continued overleaf

 

80

Page 79 Page 81
Image 80
Page 79 Page 81
Contents Owner’s Guide Safety Information Important Safety InstructionsAdditional Safety Instructions Welcome EnjoyTable of Contents Input Sub-Menu Image Sub-MenuOutput Sub-Menu Audio Sub-MenuTroubleshooting Support & warranty information Video Processing History WHY do I Need Crystalio II?About Crystalio Video Processing Technology Primer Gennum VXP TechnologiesFaroudja Technologies DCDiTrueLife Enhancement Cross Color SuppressionCrystalio II Front Panel Film & 22 Pulldown indicator LEDs Passthru indicator LED LCD DisplaySetup Display Status DisplayComponent Power Supply Cable EntryCrystalio II Rear Panel Component 3, Component Optical Coaxial 1 Coaxial 2 CoaxialStereo Audio 1 Stereo Audio 2 Stereo Audio Hdmi 1 Hdmi 2 both Hdcp and embedded digital audioRemote Control Main Crystalio II Remote ControlIEEE1394 Firewire connections model VPS3800 Pro only 15 RS232 DB9 Male Serial connectionWhen not in OSD menu, some keys have different functions OSD group keysQuick Mini Menu Selection Number KeysOther keys LightHardware Installation Compatible EquipmentMains Video Inputs For the best results you shouldComponent video Video OutputsProduct Registration Basic Setup Configure Your Video SourceSwitch on Crystalio Select Input Video SourceSET Output FORMAT/RESOLUTION Video Test Pattern Horizontal Line Turn the DynamicVP Mode on Output 50HZ or 60HZ AutomaticallyPage Page Digital Projector with Anamorphic Lens RememberBasic Setup Tips for CRT Projectors Tips for Avoiding BURN-IN on Plasma DisplaysSweet Spot Timings 2 48HZ/72HZ Cadence LockBasic Calibration Crystalio II Configuration Tips for Using this SectionInput SUB-MENU Input SelectInput Port Configuration Analog Input AdjustHide Input Source Input ProfileVideo Settings Image SUB-MENUColor Temperature Gamma CorrectionType is either Standard, Low IRE, High IRE, or S-Shape Page Aspect Ratio OverscanPosition CropDeinterlace Noise Reducer DCDiVideo Profile Output SUB-MENU Output SelectOutput Port Configuration Output Resolution Screen Shape Screen Masking Blanking Output Profile Audio SUB-MENU Audio Input Select Audio Delay System SUB-MENU OSD OptionsFront Panel PassthruFactory Settings Reset Advanced OptionFirmware Upgrade IMPORT/EXPORT SettingsFront Panel Configuration Example LCD screen menusFront Panel LCD MENU-TREE Hdmi Input Configuration Advanced OSD OptionsAdvanced Gamma Correction User Defined Gamma Curve2 R/G/B Individual Gamma Curve Y/C Delay Smooth ScalingFaroudja Processor Chip Advanced Options True Life Film Detect Advanced Output Port ConfigurationFilm Bias Hdmi Output Port Configuration Voltage PumpOutput Sync POLARITY/SYNC Type Output Port Configuration When in Passthru Mode Input Hdmi Output Analog OutputHdmi RGB Output Sync POLARITY/SYNC Type When in Passthru Mode Input Hdmi Output Analog YPbPr Output Analog Rgbhv Output Audio Delay Profile Secondary PassthruVideo Input Audio Output Video OutputAudio Input Page Picture in PICTURE/PICTURE by Picture Audio Output Page Dynamicvptm PALPage Page Troubleshooting Problem SolutionEnsure that the Image Position see .2.6 is set to Support & Warranty Information Product WarrantyProduct Support Email support@pixelmagicsystems.comEmail sales@pixelmagicsystems.com

VPS3800 specifications

The Pixel Magic Systems VPS3800 is an advanced video processing system designed to cater to a wide range of professional applications in the broadcasting and live event sectors. This device is renowned for its versatility, reliability, and superior performance, making it an ideal choice for event producers, broadcasters, and AV professionals who demand the highest standards in video processing.

One of the standout features of the VPS3800 is its ability to handle multiple signal formats. It supports a broad array of input and output formats, including SDI, HDMI, and various IP streams, enabling seamless integration into existing workflows. This flexibility ensures that users can easily adapt to evolving technical requirements without needing significant hardware updates.

The VPS3800 is equipped with sophisticated upscaling and downscaling technology, allowing it to deliver high-quality visuals regardless of the original source resolution. This feature is especially crucial in live events, during which maintaining visual integrity across various displays is paramount. The system utilizes advanced algorithms to enhance picture quality, ensuring that footage looks sharp and vibrant.

Another key characteristic of the VPS3800 is its powerful real-time processing capabilities. With low latency and high throughput, the system enables operators to manipulate video feeds instantly, which is vital for live productions where timing is everything. This feature is complemented by an intuitive user interface that streamlines the decision-making process for operators, allowing them to focus on creative control.

The VPS3800 integrates cutting-edge technologies such as HDR (High Dynamic Range) support, which significantly enhances the visual experience by providing greater contrast and color accuracy. Additionally, it features advanced color grading tools that allow for precise adjustments, ensuring that content meets the highest cinematic standards.

Moreover, the VPS3800 is designed with robust networking capabilities, including support for NDI (Network Device Interface), enabling flexible configurations and remote production setups. This makes it easier for teams to collaborate across locations while maintaining high-quality video feeds.

Overall, the Pixel Magic Systems VPS3800 is a powerful and versatile video processing solution that sets a new standard in the industry. With its advanced features, support for multiple formats, and real-time processing capabilities, it is a top choice for professionals looking to elevate their broadcast and live event productions.
Top Page Image Contents