Sierra Wireless 350 Warranty and Customer Service, Customer Service Contacts, Getting Service

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oWelcome o Installation

o Using AirBooster o Troubleshooting

o Service

o Contact Us

o Get Service

oWarranty

o Service (top)

o Contact Us

o Get Service

o Report Form

oWarranty

o Service (top)

o Contact Us

o Get Service

oWarranty

o Registration

User Guide

Warranty and Customer Service

For technical support of third-party accessories used with the AirBooster 350 RF amplifier, contact the accessory vendor directly. Sierra Wireless, Inc. does not provide support for these components.

Customer Service Contacts

Help Desk

(604) 231-1128 (06:00 - 17:00 Pacific Time)

support@sierrawireless.com

 

Sales Desk

(604) 231-1100 (08:00 - 17:00 Pacific Time)

sales@sierrawireless.com

 

Web

www.sierrawireless.com

Getting Service

In the event of equipment malfunction, Sierra Wireless, Inc., or one of its authorized agents should perform all repairs. It is the responsibility of users requiring service to report the need for service to Sierra Wireless, Inc. or to one of its authorized agents.

For warranty service or out-of-warranty repair:

1.Contact the Help Desk to determine the nature of the problem. If return of the product is required they will help you with the rest of this process.

2.Obtain a Return Material Authorization (RMA) number from the Sierra Wireless Help Desk.

3.Print and fill out the Problem Sheet (PDF). A MS Word version is available if you prefer.

Remember: the more detailed your description of the problem, the faster your booster can be diagnosed and repaired.

4.Return the equipment, with the Problem Sheet enclosed, shipping pre-paid, to the address specified by the Customer Service Representative.

Warranty

Sierra Wireless, Inc. warrants the AirBooster 350 RF amplifier against all defects in materials and workmanship for a period of three (3) years from the date of purchase.

The sole responsibility of Sierra Wireless, Inc. under this warranty is limited to either repair or, at the option of Sierra Wireless, Inc., replacement of the AirBooster 350 RF amplifier. There are no expressed or implied warranties, including those of fitness for a particular purpose or merchantability, which extend beyond the face hereof.

Sierra Wireless, Inc. is not liable for any incidental or consequential damages

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Contents Welcome to the AirBooster 350 RF amplifier Your AirBooster 350 ComponentsSupported Products Welcome OverviewSafety Notices Safety and HazardsImportant Notice Larsen model MM3800FME Antenna World model CLR-877Regulatory Information Patents and TrademarksTechnical Specifications Environmental SpecificationsGPS DB-9 Connector Pinouts AirBooster 350 RF AmplifierDocument Map CTSInstallation Overview Using AirBooster Troubleshooting o Service Contact UsMounting the AirBooster RF Amplifier WelcomeInstall Cdpd Cabling and Connector Installing the Antenna, Cable, and ConnectorConnecting Power to the AirBooster 350 Amplifier Power Connection Procedure Ignition Sense ConsiderationsWithout GPS Installation Completion Using AirBooster Welcome o InstallationTroubleshooting o Service Contact Us Operating the AirBooster RF AmplifierTroubleshooting Welcome o Installation Using AirBoosterTroubleshooting Service Contact UsWarranty and Customer Service Customer Service ContactsGetting Service WarrantyWarranty Registration User Guide Document Map Problem Report Sheet

350 specifications

The Sierra Wireless 350 is a robust industrial-grade router designed to deliver reliable connectivity in various challenging environments. Built for both cellular and satellite networks, this router caters to a diverse range of applications, including transportation, energy, utilities, and remote monitoring.

One of the standout features of the Sierra Wireless 350 is its dual-SIM capability, which enhances redundancy and ensures continuous connectivity. In case one carrier experiences an outage, the device can seamlessly switch to the secondary SIM, reducing downtime and maintaining operational efficiency. This feature is particularly crucial for industries that rely on constant data transmission.

The Sierra Wireless 350 supports various cellular technologies, ranging from 4G LTE to fallback options like 3G and even 2G. This flexibility means users can enjoy high-speed data transfer while also benefiting from compatibility with older networks. The router is equipped with multiple WAN ports, providing options for additional internet connections, including Ethernet and Wi-Fi.

Security is a top priority for the Sierra Wireless 350, which is equipped with advanced security protocols like VPN support and firewall protection. This ensures that data transmitted through the network remains secure and resistant to unauthorized access, making it suitable for industries dealing with sensitive information.

Another notable characteristic of the Sierra Wireless 350 is its rugged design. The device is built to withstand extreme environmental conditions, including temperature fluctuations, humidity, and vibrations. This durability makes it ideal for deployment in harsh locations, such as oil fields, construction sites, and remote facilities.

The router also includes comprehensive remote management and monitoring capabilities. This feature allows IT administrators to configure, monitor, and troubleshoot the device from a central location, streamlining operations and decreasing the need for on-site visits.

In conclusion, the Sierra Wireless 350 is an exceptional solution for organizations seeking reliable, secure, and resilient connectivity in industrial applications. With its dual-SIM capability, support for multiple cellular technologies, robust security measures, and durable construction, this device stands out as a crucial asset for businesses navigating the challenges of modern connectivity in demanding environments.