ViewSonic VSD220 manual Troubleshooting, Messaging Problems, Internet Problems, Other Problems

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Troubleshooting

8 Troubleshooting

8.1 Messaging Problems

Problems

Causes

Solutions

Unable to send

The signal strength is not

Try moving to a different

or receive text

strong enough.

location for better signal

messages.

 

reception.

Unable to send or

The Internet connection

Check your network

receive e-mail.

or the e-mail setting is

connection, and confirm with

 

not configured properly.

your e-mail service provider

 

 

if your e-mail setting has

 

 

been configured correctly.

8.2 Internet Problems

Problems

Causes

Solutions

Unable to connect to

You are not within the

Check the service area with

the network.

network’s service area.

your service provider.

 

Poor signal.

Move to an open space or

 

 

if you are inside a building

 

 

move closer to a window.

8.3 Other Problems

Problems

Solutions

No power

Press and hold the power button for at least three seconds

 

(Page 12, Section 2.3), if the LED does not light green with

 

the device booting-up then:

 

- Ensure that the power adaptor is plugged-in to a suitable

 

power socket

 

- Ensure that the DC connector is fully inserted into the correct

 

socket on the rear of the VSD220 located under the cover

 

(see page 8 and 11)

 

- Check the power socket with another device (i.e. table lamp)

 

- If there is still no power then contact ViewSonic support or

 

the Reseller from whom the device was purchased

No display

Check external HDMI device and connections.

Lock-up

Restart by pressing and holding power button.

App doesn't

Check with App author.

function

 

No network

Check WiFi settings, try Ethernet if available.

No audio

Check volume level setting.

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Contents
VSD220 Smart Display Compliance Information Please read before proceedingCanada Statement Declaration of RoHS Compliance Substance Proposed Maximum Actual ConcentrationImportant Safety Instructions Copyright Information Intellectual Property Right InformationProduct Registration For Your Records Table of Contents Internet Troubleshooting VSD220 Smart Display Features Front ViewBack View Components DescriptionsInstalling wall mount bracket Set Up Your VSD220 Smart Display ConnectionGet Your Smart Display Ready for Use Insert the SD cardConnect the Power Cord Turn On Your Device Turn Off Your DeviceAbout Your VSD220 Smart Display Touch ScreenApplications, Widgets and Shortcuts Methods DescriptionsHome Screen Items Descriptions903 Navigation buttons Notifications and StatusButtons Descriptions Area DescriptionsCustomizing Your Home Screen Managing NotificationsStatus Detail Add an Item ShortcutChoose wallpaper from configuration screen will appear Move an ItemDelete an Item Change the WallpaperNavigating the Applications Apps screenApplication Shortcuts Recent Applications Screen Lock WallpaperOpen a recently used application Using Your VSD220 Smart Display Managing ContactsAdd a new contact Find a contact Mail or send a message to a contactEdit a contact Share a contact Join contactsSettings Descriptions Accounts Pop-up MenuSelect an option or item on the pop-up menu Import/ExportGoogle Search Search by typingSearch by voice Managing Your Device Settings Check storage spacesRemove the SD card safely Erase unwanted application dataConnecting to HDMI-compliant Devices via Micro Hdmi Input Erase all data from your deviceBluetooth Connection How to beginStatus Descriptions DiscoverableTurn on Bluetooth and make the device discoverable Pair with a Bluetooth deviceTerminate a pairing partnership Change your device’s Bluetooth nameConnecting to the Internet Wi-Fi connectionInternet Check the current Wi-Fi network connection Connect to another Wi-Fi networkSettings Accounts & sync Synchronizing Your Google DataVideo Chat Select the applications to synchronizeHow to begin Display Settings Sound and Ringtone SettingsChange the display settings Change the sound and ringtone settingsSystem settings Notifications settingsDate, Time, and Time Zone Manually set the date, time and time zoneLanguage & Input Settings Set the language of the display textSet the Keyboard & Input OSD Settings Adjustment BarsFunctions Buttons OSD Notice Protecting Your VSD220 Smart Display Protect Your Device Data with a Screen Unlock PatternCreate a screen unlock pattern Touch Screen Lock section → PatternDisable the screen unlock security Change unlock pattern settingsProtect Your Device Data with a PIN Protect Your Device Data with a Password Disable or change PINDisable or change the password Touch Screen Lock section → PasswordPower Saving Feature Power Management InformationPower Indicator LED StatusTroubleshooting Messaging ProblemsInternet Problems Other ProblemsSpecification AppendixLCD Spec SystemAccessories Operation environmentStorage environment Customer Support = FAXLimited Warranty Limitation of implied warranties Health & Safety Manufacturer’s Declaration of ConformitySpectrum August 23