ViewSonic VS13215-1M warranty Other Information, Troubleshooting

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Other Information

Troubleshooting

Please contact ViewSonic service team directly if you have questions, service needs, or require technical assistance related on the use of your television.

Contact ViewSonic Service Team at: http://www.ViewSonic.com

Or call our service team: United States 1-800-688-6688

Canada 1-866-463-4775

Problem	Possible Solution
No power	• Make sure the power cord is properly connected to the LCD TV AC power socket.
	•	Make sure the AC power cord is properly connected to the wall outlet.
	• Make sure the DC power button is ON (Blue LED).
	•	Plug another electrical device (like a radio) to the power outlet to verify that the outlet is
		supplying the proper voltage.
No picture	•	The TV station may be experiencing problems. Try another channel.
	•	The Cable TV signal may be scrambled or encoded. Please contact your local cable
		operator.
	•	Make sure that connection to other components are correct referring to the user guide.
	•	Make sure that setup has been done correctly after connections.
	•	Make sure the correct input is selected and the input signal is compatible.
Strange color,	•	Ensure that the video cable is securely connected.
light color, or color	•	The picture may appear dim in a brightly lit room.
misalignment	•	Adjust brightness, contrast, saturation (color), and tint referring to the user guide.
	•	Check the input signal setting.
No sound	•	Check your audio connections are properly connected referring to the user guide.
	•	The MUTE button may have been pressed, try pressing this button again.
	• Check your audio settings, your TV audio may be set to minimum.
	•	Press the Volume + (Up) button on the remote control.
Remote control	•	Make sure the directions of batteries are inserted correctly referring to the user guide.
unit does not	•	Batteries could be weak or dead. Replace with new batteries.
operate	•	Is a fluorescent light illuminated near the remote control sensor?
	•	The path of the remote control beam may be blocked. Make sure the path is clear and
		that the remote control is aimed at the remote control sensor on the TV.
	•	Press the POWER button on the remote control to see if you can turn on the TV.
	•	Press MENU button on the remote control to see if there is a MENU shown on the screen.
	•	Press only one button at a time and it is the correct one for the operation you want to perform.
Unit cannot be	•	External influences such as lightning or static electricity may cause improper operation.
operated		In this case, operate the unit after first turning on the power of the LCD TV and the AVC
		System, or unplug the AC cord for 1 to 2 minutes, then replug again.
Power is cut off	•	Is the sleep timer set in advance?
suddenly	• Is there no signal in PC mode or HDMI mode?
	•	The internal temperature of the unit has increased. Remove any objects blocking the
		vent or clean as necessary.
No CATV	• Is the AIR/CABLE option set correctly? Please set the AIR/CABLE option to CABLE
reception (or no		referring to the user guide.
reception above	• CATV is connected improperly or not connected; please check all the CATV
CH13)		connections.
	•	The cable TV service is interrupted; please contact your cable operator.
Picture is cut	•	Is the image positioned correctly?
off/with sidebar	•	Are screen mode adjustments such as picture size set correctly?
screen	•	Press WIDE button repeatedly on the remote control to see if you can get the picture
		you prefer.

Contact ViewSonic service team at: http://www.ViewSonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775

ViewSonic 21 VT2300LED