Troubleshooting
SYMPTOM | POSSIBLE SOLUTIONS |
Snowy picture and unclear sound.
•Check antenna connection or location.
•Check cable input.
•Check to see if the TV/VCR button on VCR has the TV selected.
Multiple images or ‘ghost shadows.’ | • Check antenna direction and/or location. |
| • Check cable input |
| • Make sure the wire from the antenna to the TV is |
| properly connected. |
Interference: Sharp lines across the screen and poor sound.
The following may cause image problems or distortion: Electrical appliances, powerful lights, cars, trucks; computers or portable phones; medical equipment.
•If possible increase the distance between the The TV and the offending appliance. Or shut one of them off.
Normal picture but no sound.
•Check volume levels.
•Make sure the TV sound is not muted.
•Try another channel. The problem may be with the broadcast, not the TV.
•Are the Audio A/V cables properly installed?
•Are the wires for external speakers (if you have external speakers) properly installed?
•If the audio mode is set to SAP, the channel may not have a SAP program.
No picture and unclear sound.
•Are you in TV or cable tuning mode, and should be in the other?
•Make sure output channels on all A/V equipment are on the same channel (3 or 4).
•Check that all connections are tight.
No picture and no sound.
•Is the AC power cord plugged in?
•Check that your AC power outlet works. (Test it by plugging in another device or try another power outlet.)
•Make sure your brightness and audio controls are set properly.
•Try another channel. The problem may be with the broadcast.
No color, but the sound is O.K.
•Check the settings in the Video menu.
•Try another channel. The problem may be with the broadcast. Weak signal?
•Broadcast may be in black and white.
Picture has a big black box on it, but the sound is O.K.
•The CC (closed caption) option may be in Text mode. Select Caption 1, or OFF in the Captions/(Text) menu.
Remote control doesn’t work. | • Make sure the batteries are fresh and installed properly. Obstruction to IR path? |
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Menu options can’t be | • Make sure the batteries are fresh and installed properly. |
changed or selected. | • Try using front panel controls. Remote control problem? |
No picture or sound when any
•Try unplugging the TV for a few minutes, then plug it back in.
•Check to see if the source equipment has been turned on.
•Make sure that the connections are secure on the TV and source equipment.
No XDS Information. | • XDS data is provided at the discretion of the broadcasting station. Not all |
| programs will have this information. |