Troubleshooting

Instruction Manual

Forgotten master password.

You can reset the master password using the serial interface on the unit. Use the S command, and type a new password. The old password is not required for this procedure.

Remote mouse and local mouse don't line up.

Use the Mouse resync command in the main menu or press the Resync button on the Bribar. If the mouse pointers still don't line up, verify that mouse acceleration has been disabled.

NOTE: The Windows login screen does not accept the “mouse acceleration” configuration, and always has the mouse accelerated regardless of your configuration. Therefore, on this screen it is best to avoid using the mouse.

After resync, the mouse pointers are still not aligned.

Use the video adjust menu to position your video image exactly where it should be. Normally a slight video positioning error is perceived as a mouse sync issue. A video positioning error is visible as a black line along the top or bottom (and right or left) edges of the remote screen. Remember to save your position changes!

Cannot login via SSH.

Remember to use either admin or a username created in the system as the user name you give your SSH client.

If you see a warning about identity of host cannot be verified, and a question about saving the host's fingerprint, this is normal for the first time you connect to any machine running SSH. You should answer yes so that your SSH client saves the public key of this host and doesn't re-issue this warning.

Certificate warning shown when connecting via HTTPS.

It is normal for a warning dialog to be shown when connecting via HTTPS. The SSL certificate SVxx41HDIE uses is created when the unit is first produced. It does not contain the correct hostname (subject name) because you can change the hostname as required. Also, it is not signed by a recognized certificate authority (CA) but is signed by our own signing authority.

Mouse performance is erratic when using the GNOME or KDE desktop in a Linux X-Window environment.

The mouse controls in GNOME and KDE environments offer both an acceleration and sensitivity setting. The following directions correct this issue, and apply to Red Hat Fedora Core 2, but should be similar for other distributions that use GNOME or KDE:

1.Click the Launch menu icon.

2.Choose Preferences > Mouse.

3.Click the Motion tab.

4.Set the Acceleration bar to the setting immediately left of center.

5.Set the Sensitivity bar to the leftmost settings (lowest possible)

SV1641HDIE, SV841HDIE, SV441HDIE specifications

StarTech.com has established itself as a leading provider of innovative technology solutions, and its lineup of video over IP solutions, including models SV441HDIE, SV841HDIE, and SV1641HDIE, showcases this expertise. These devices are specifically designed for extending HDMI or DVI video signals over long distances using standard Ethernet cables. This ability is crucial for professional environments where high-quality video distribution is essential, such as in corporate settings, educational institutions, and venues hosting live events.

The SV441HDIE model supports 4 HDMI inputs and 1 output, allowing seamless switching between multiple source devices. It boasts support for high-definition resolutions up to 1080p, with minimal latency to ensure smooth viewing experiences. In addition, the device utilizes H.264 compression, which efficiently encodes video data, making it ideal for bandwidth-limited environments.

Moving on to the SV841HDIE, this model offers 8 HDMI inputs, catering to setups that require multiple video sources. Like the SV441HDIE, it allows for resolution support up to 1080p and features advanced video encoding to deliver crystal-clear image quality. This solution’s ability to manage numerous feeds makes it particularly well-suited for broadcasting or digital signage applications.

For those requiring extensive video distribution capabilities, the SV1641HDIE model is a powerhouse, featuring 16 HDMI inputs and 1 output. Its robust architecture is engineered for large-scale installations, providing users with the flexibility to manage many video sources simultaneously. The unit also incorporates advanced scaling and processing technologies to ensure that video outputs are consistent and high-quality, regardless of the input source.

All three devices integrate seamlessly with existing network infrastructure and support a range of control methods, including web-based interfaces and external control systems. The ease of installation is further enhanced by the use of standard CAT5e or CAT6 cabling, which helps reduce the complexity and cost of setup.

In summary, the StarTech.com SV441HDIE, SV841HDIE, and SV1641HDIE models stand out in the video over IP market for their robust feature sets and versatility. These devices not only support high-definition video but also provide essential functionalities for managing multiple video inputs, making them invaluable tools for a variety of applications. Whether for corporate presentations, classrooms, or events, these video solutions deliver performance and reliability that users can trust.