StarTech.com SV11151PEXT instruction manual Troubleshooting

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Instruction Manual

will no longer generate a warning if that option is selected. Second, if you install the certificate from the SV1115IPEXT onto the host computer (see below) and if the unit is configured with a domain name ending in .com, .net, .org, .gov, .edu, .us, .ca, .uk, .jp, or

.tw (i.e. remotecontrol.mydomain.net) then the warning should no longer occur.

Installing the new certificate…

The following instructions detail how to install the certificate from the SV1115IPEXT onto your local computer (in this case, when using Internet Explorer with Windows XP).

1.Open your Web browser and go to the SV1115IPEXT login screen. Click the Update security certificate link.

2.When prompted, choose Open.

3.A Window will appear that offers information about the certificate. Click Install Certificate.

4.The Certificate Import Wizard will appear. Select Automatically select the certificate store… (default) and click Next. When the next window appears, click Finish.

5.A confirmation dialog will appear asking you if you wish to install the certificate. Click Yes.

6.A message should appear saying the import was successful. Click OK.

Troubleshooting

Forgotten master password.

You can reset the master password using the serial interface on the unit. Use the S command, and type a new password. The old password is not required for this procedure.

Remote mouse and local mouse don't line up.

Use the Mouse resync command in the main menu or press the Resync button on the Bribar. If the mouse pointers still don't line up, verify that mouse acceleration has been disabled.

NOTE: The Windows login screen does not accept the “mouse acceleration” configuration, and always has the mouse accelerated regardless of your configuration. Therefore, on this screen it is best to avoid using the mouse.

After resync, the mouse pointers are still not aligned.

Use the video adjust menu to position your video image exactly where it should be. Normally a slight video positioning error is perceived as a mouse sync issue. A video positioning error is visible as a black line along the top or bottom (and right or left) edges of the remote screen. Remember to save your position changes!

Cannot login via SSH.

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Contents External KVM control over IP FCC Compliance Statement Table of Contents Accessing the VNC Interface Disk Control menu Using the Ipmi featureUsing the Modem feature Optimizing performanceSerial Remote Control operation Introduction Features ContentsRequired Cables and Hardware All applicationsConfiguration via serial port To install the SV1115IPEXT into a rack or cabinetTo add a redundant power supply To use the optional dedicated WAN portInstalling the SV1115IPEXT Connecting the Unit to the Host Computer and NetworkPage Page To connect console devices WindowsConfiguring SV1115IPEXT Windows XP and Windows ServerLinux, Unix and X-Windows Web Configuration Using Dhcp Web Configuration Using Static IP Subnet Mask Default GatewayIP Address Device Name noneTerminal Configuration Using a Serial Cable Using the Web Interface Login ScreenWeb Interface Introduction Main Menu selections Floppy mode RAMdisk modeCD-ROM Mode Disk FormatsBooting from USB Disk CD-ROM Web Server RequirementsDynamic Host Configuration Protocol Dhcp IP Addresses and RoutingDomain Name Server optional Ethernet Address MAC Address Ethernet BridgingUser Accounts Machine NameOther identification details LocationContact Name Network AddressAuto Self Upgrade Manual Upload Purchase OptionsUsing the Terminal Interface via Serial Port Help MenuSite map Menu Copyright MenuAccessing the VNC Interface Web InterfaceNative VNC Client Using the VNC Menu Use a command like this vncviewer -bgr233 -tunnelSSH Tunnel with Native VNC client Welcome WindowBribar Feature Main Menu Page Video Tuning Menu VirtKeys MenuChoose the best video mode Getting Peak PerformanceUsing the Advanced Video Tuning Feature Noisy video cardsNetwork performance Page Disk Control Menu BackgroundHost Computer Requirements If the Host Computer Does Not Support IpmiConnecting the SV1115IPEXT for Ipmi Control Configuring Ipmi on the SV1115IPEXTAccessing the Status Screen Accessing Ipmi Controls Connecting a Modem Modem configuration Configuring the Remote Connection Accessing the Web InterfaceFinish Https//99.99.99.99Troubleshooting Guide Https VNC clear-text VNC SSL secured SSH Performance NotesStarting PPP for auth on port… Modem hang up. Resetting Timeout during login process. Giving upConnecting Serial Remote Control Modules to the SV1115IPEXT Modem init chat script failedPage Advanced Configuration Using the Integrated SSH Shell Remote Login via SSHOperating Notes What is a security certificate? Stty -crtscts /dev/serial portAbout Security Certificate Warnings Can I prevent the warning from occurring?Troubleshooting Certificate warning shown when connecting via Https Dont set LAN and WAN to the same IP AddressChoose Preferences Mouse Specifications General SpecificationsSpecifications Cont’d About StarTech.com