Winegard RS-3035, RP-RS30, RP-RS35, MODELS RS-3000 manual Troubleshooting, Testing Power Supply

Troubleshooting

Do not install couplers, splitters, etc. between the power supply and the antenna. Installation of any item on the downlead may cause a short in the system. The downlead supplies +12 VDC to the preamp in the antenna.

The power supply should be turned OFF when connecting/disconnecting cables to power supply and antenna but should be turned ON when testing for voltage.

WINEGARD MOBILE PRODUCTS LIMITED WARRANTY

(2 YEARS PARTS; 1 YEAR LABOR)

  Winegard Company warrants this product against defects in materials or workmanship for a

period of two (2) years from the date of original purchase. During year one (1) of such warranty,

Winegard Company will also pay authorized labor costs to an authorized Winegard dealer to

repair or replace defective products. No warranty claim will be honored unless at the time the

claim is made, Customer presents proof of purchase to an authorized Winegard dealer (to locate

the nearest authorized Winegard dealer, contact Winegard Company, 3000 Kirkwood Street,

Burlington, Iowa 52601, Telephone 800-288-8094 or visit www.winegard.com). Customer must

provide proof of purchase with a dated sales receipt for the Winegard product to verify the

product is under warranty. If the date of purchase cannot be verified, the warranty period shall

be considered to begin thirty (30) days after the date of manufacture.

Testing Power Supply

Make sure the TV set is working properly.

Remove the power supply from wall, and visually inspect for burned/broken parts. If there are ANY broken/burned parts, replace power supply.

Disconnect the cable from the antenna jack on the power supply.

Check for +12 VDC. If +12 VDC is present, there is a cable problem connecting the power supply to the antenna. Repair/replace cable.

If +12 VDC is not present at the antenna jack, be sure the indicator light is ON. If not, check the polarity of the red/white wires and the +12 VDC source.

  If a defect in material or workmanship is discovered, Customer may take the product to an

authorized Winegard dealer for service. Customer must provide proof of purchase to verify

the product is under warranty. If the product is brought to an authorized Winegard dealer

for service prior to expiration of year one (1) of the warranty period and a defect in material

or workmanship is verified by Winegard Technical Services, Winegard Company will cover

the Winegard dealer’s labor charges for warranty service. The Winegard dealer must contact

Winegard Technical Services in advance for pre-approval of the service. Approval of the service

is at the sole discretion of Winegard Company.

  Alternatively, Customer may ship the product prepaid to Winegard Technical Services

(located at 3111 Kirkwood Street, Burlington, Iowa 52601, Telephone 800-788-4417). Customer

must return the product along with a brief description of the problem and provide Winegard

Technical Services with Customer’s name, address, and phone number. Customer must also

provide proof of purchase to verify the product is under warranty. If the product is returned

before the expiration of the warranty period, Winegard Company will (at its option) either repair

or replace the product.

  This Limited Warranty does not apply if the product has been damaged, deteriorates,

malfunctions or fails from: improper installation, misuse, abuse, neglect, accident, tampering,

modification of the product as originally manufactured by Winegard in any manner whatsoever,

removing or defacing any serial number, usage not in accordance with product instructions or

acts of nature such as damage caused by wind, lightning, ice or corrosive environments such

For Technical Services,

email help@winegard.com or call 1-800-788-4417.

9 RoadStar Antenna

as salt spray and acid rain. This Limited Warranty also does not apply if the product becomes

unable to perform its’ intended function in any way as a result of the television signal provider

making any changes in technology or service.

RETURN AUTHORIZATION POLICY

 A Return Material Authorization (RMA) is required prior to returning any product to Winegard Company or Winegard Warranty Services under this warranty policy. Please call our Technical Services Department at 800-788-4417 or send an e-mail to warranty@winegard.com to obtain the RMA number. Please furnish the date of purchase when requesting an RMA number. Enclose the product in a prepaid package and write the RMA number in large, clear letters on the outside of the package. To avoid confusion or misunderstanding, a shipment(s) without an RMA number(s) or an unauthorized return(s) will be refused and returned to Customer freight collect.

 WINEGARD COMPANY DOES NOT ASSUME ANY LIABILITIES FOR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, MADE BY ANY OTHER PERSON.

 ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE LIMITED TO THE TWO YEAR PERIOD OF THIS WARRANTY.

 In states that do not allow limitations on implied warranties, or the exclusion of limitation of incidental or consequential damages, the above limitations or exclusions do not apply.

 Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

 This warranty gives Customer specific legal rights. Customer may also have other rights that may vary from state to state

SATELLITE RECEIVER WARRANTY

See manufacturer’s limited warranty policy.

WS-MOBWARREV2

Rev. 1/10