Troubleshooting tips
Troubleshooting tips [Common]
Before calling for service, you can check the following items on symptoms and solutions:
No sound or distorted sound:
Ensure that the equipment is connected properly.
Ensure that the input settings for the TV and stereo system are correct. Adjust the master volume using the GUI screen for player information.
No picture:
Ensure that the equipment is connected properly.
Ensure that the input setting for the TV is "video".
No play:
Condensation has formed: wait about 1 to 2 hours to allow the player to dry out.
This player can't play discs other than DVDs, SVCDs, MP3s, VCDs and CDs.
The disc may be dirty and require cleaning .
Ensure that the disc is installed with the label side up.
No remote control:
Check the batteries are installed with the correct polarities
Point the remote control unit at the remote control sensor and operate.
Remove the obstacles between the remote control unit and the remote control sensor.
Operate the remote control unit at a distance of not more than 8 meters from the remote control sensor.
No key operation (by the unit and/or the remote control) is effective:
Turn the unit off and then back to on. Alternatively, turn off the unit, disconnect the AC power cord and the reconnect it. (The player may not be operating properly due to lightning, static electricity or some other external factor.)
No MIC sound:
Ensure that the connection is proper.
Adjust MIC volume knobs at high level.
Troubleshooting tips [DVD]
Play does not commence even when title is selected:
Confirm the "Rating" settings.
Audio soundtrack and/or subtitle language is not the one selected at the initial settings:
If the audio soundtrack and/or subtitle language does not exist on the disc, the language selected at the initial setting will not be seen/ heard.
No subtitles:
Subtitles appear only with discs which contain them.
Alternative audio soundtrack (or subtitle) language fail to be selected:
An alternative language is not selected with discs which do not contain more than one language.
In the case of some discs, the alternative language cannot be selected by operating the AUDIO or SUBTITLE button. Try selecting it from the DVD menu if one is available.
Angle cannot be changed:
This function is dependent on software availability. Even if a disc has a number of angles recorded, these angles may be recorded for specific scenes only.
Troubleshooting tips [SVCD/VCD]
No menu play:
This function works only for SVCDs/VCDs with playback control.
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