Motorola DCT 2000 installation manual Initialization status errors Error Code, Cause Remedy

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D i a g n o s t i c s

B - 5

 

 

Table B-3 lists the error codes:

Table B - 3

Error codes

Initialization status errors

 

 

Error Code

OSD

Cause

Remedy

E 00*

NO ERROR

Indicates normal condition after initialization

Not applicable

E 01*

NOT CONNECTED

DCT 2000 did not receive a connect message

Send a connect message

 

 

 

Restore out-of-band signal

E 02

PWR CYCLE

Init Error

Box needs a Power Cycle to

 

 

 

recover

E 03

DRAM

DRAM error

Not used at this time

E 04

DPSRAM

DP-SRAM error

Not used at this time

E 07

ROM

ROM verification failure

Power cycle box; if repetitive,

 

 

 

return for repair

E 08

RAM

Faulty RAM, ROM, EEPROM, or POST failure

Return DCT 2000 for repair

 

 

(this is a hardware failure)

 

E 09

BATTERY

Dead battery or memory has not been

 

 

initialized; occurs if battery fails to keep the

 

 

RAM alive during power-down; causes

 

 

DCT 2000 to be disconnected

Return DCT 2000 for repair; requires factory initialization message

E 10

SERIALNO

Invalid serial number

Not used at this time

E 11

UNIT ADDRESS

Invalid unit address

Return DCT 2000 for repair;

 

 

 

requires a unit creation message

E 12

POST

POST failed

Not used at this time

E 13

BOOT

Sys_boot initialization failure

Power cycle box; if repetitive,

 

 

 

return for repair

E 14

STARTUP

DCT 2000 system startup failure

Power cycle box; if repetitive,

 

 

 

return for repair

E 15

TSI INVALID

TSI structure is corrupted

Power cycle box; if repetitive,

 

 

 

return for repair

E 16

FLASH BAD NUMBER

Bad flash number specified for

Error logged, ignore

 

 

InitiateFlashPlatform

 

E 17

BAD PLATVAL

Bad platform validation step number

Error logged, ignore

*E 00 and E 01 cannot be displayed while the DCT 2000 is off. The other errors will display on the LEDs when the DCT 2000 is off.

DCT 2000 Installation Manual

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Contents Cursormessages Remote Page E r v i e w InstallationN t e n t s T r o d u c t i o nA g n o s t i c s TroubleshootingSpecification s D i n g t h e I R B l a s t e r O p t i o nCD player cabling Audio through Stereo Receiver Back view of remote control Standard cablingB r e v i a t i o n s a n d a c r o n y m s G u r e s Audio on the VCRFigure B-3 DCT 2000 Status − OSD B l e s Section T r o d u c t i o nA t u r e s a n d O p t i o n s Operational tests Number, and the repair/return procedureI n g T h i s M a n u a l DCT 2000 advanced set top terminalAsterisk L a t e d D o c u m e n t a t i o nC u m e n t C o n v e n t i o n s Y o u N e e d H e l pL l i n g f o r R e p a i r s G u r e 2 T 2 0 0 0 f r o n t p a n e l T 2 0 0 0 Installation M a n u a lE r v i e w O n t P a n e lN c t i o n YF e a t u r eB l e 2 A r p a n e l A r P a n e lE m G u r e 2 T 2 0 0 0 r e a r p a n e lG u r e 2 T 2 0 0 0 o p t i o n s T i o n sLeft and right audio RCA jacks used for stereo audio output M e N c t i o n M o t e C o n t r o l s DRC 400 Remote ControlDRC 400 remote control Or page Pages through menu screens and the program guide Remote control keysDisplays preset favorite cable channels Displays the help screenBack view of remote control DCT 2000 Installation Manual Installing Batteries in Remote ControlF o r e Y o u B e g i n InstallationInstall i n g t h e D C T 2 0 0 A n d a r d C a b l i n g D i a g r a m A R F O N E m o d u l e c a b l i n g d i a g r a m Standard wiring with a Starfone moduleG u r e 3 A n d a r d V C R c a b l i n g A n d a r d V C R C a b l i n g D i a g r a mB y p a s s S w i t c h V C R C a b l i n g D i a g r a m s Cabling with RF Bypass module using RF return Module with return on Cable a I n M o d u l e C a b l i n g D i a g r a m sModule with a Starfone module Module with return on Cable B Illustrates a DCT 2000 when the return is on Cable BReturn on Starfone module G u r e 3 1 T u r n o n C a b l e B See appropriate Cable diagram Composite VCR cabling Stereotv E r e o C a b l i n g D i a g r a m B a s e b a n dAudio on VCR/audio output on TV StereoCD player cabling CD PlayerLeft/Right RCA ports Audio for digital and analog channels Digital Audio Mode PCM Mode AC 3 ModeL b y D i g i t a l C a b l i n g D i a g r a m s Audio port functionalityVideo Baseband Video D i o t h r o u g h S t e r e o R e c e i v e rE r a t i o n a l C h e c k Feature Testing ProcedureC a t i n g t h e I R R e c e i v e r o n t h e V C R IR transmitter installed in mounting bracketD i n g t h e I R B l a s t e r O p t i o n IR Blaster installed Install i n g t h e I R B l a s t e rE c k i n g t h e Installation Problem Possible Solution TroubleshootingHum modulation distortion Specification sAppendix a 25 dB 136 channels, each @ +15 dBmVSpecification s Appendix B A g n o s t i c sC e s s i n g D i a g n o s t i c s No function Moves the cursor up Displays the Diagnostics Main menuV i g a t i n g t h e D i a g n o s t i c s OFF state Off stateTable B Diagnostic DiagnosticFigure B DCT 2000 general status − LEDs DCT 2000 General StatusCause Remedy Initialization status errors Error CodeState Out-of-Band Receiver StatusData received Data Activity and EMM Data Activity IndicatorsStatus Off BlankFigure B Band receiver digital status − LED In-Band Receiver StatusCarrier Lock − LED and OSD Band Data Activity Indicator − LED and OSDEMM Data Activity Indicator − LED and OSD S s value Meaning Band ErrorPCR Lock − OSD Only Unit Address Figure B Band receiver status error count short term OSDDCT 2000 Unit Address Figure B DENA firmware version LEDs Firmware VersionTable B Channel Types − LED and OSD Current-Channel StatusLED Channel Types T LEDD LED State Purchasable Indicator − LED and OSDPreview Indicator − LED and OSD Acquisition StatesFigure B Current Channel Status OSD for analog channel Current Channel Status OSDTable B Current channel status − OSD fields Current channel status − OSD fieldsVariables Figure B Renewable security status LEDs Renewable Security SystemLEDs and Status Current ModeTvPC Required − LED and OSD TvPC StatusUpstream Modem Status Starvue II RF DiagnosticsMode LED and OSD IndicatorStarfone Diagnostics T Digit D Digit Meaning LEDOSDMode Mode StatusTable B First LED indicating current status of download First LED ModeApplication Code Modules Memory Status Keyboard DiagnosticsMAC Frequency OSD Interactive Info OSDB r e v i a t i o n s a n d a c r o n y m s 02/00469714-001-99