Troubleshooting, Problem Cause Possible Solution

TROUBLESHOOTING

Before calling your cable company, review this troubleshooting guide. This information can help you quickly solve the problem.

PROBLEM	CAUSE	POSSIBLE SOLUTION

No sound	Accidentally pressed MUTE on the remote control.	Press MUTE on the remote control to restore the volume level.
	The receiver is tuned to the wrong entertainment component. Check that the receiver is set to the proper input source.
	You are watching TV using your VCR, and your VCR is off.	Turn your VCR on.

No picture

Cable signal may not be reaching your home.

Check to be sure that all cables are connected properly and that your TV is tuned to cable channel 3 or 4, if using the TO TV-VCR connections. Hand-tighten the cable connections if necessary.

Check that your component connection cables are not crossed. Y goes to Y, Pb to Pb and Pr to Pr.

If connected through the baseband RCA video connection, make sure the cables are connected properly.

If you are watching TV using your VCR, be sure your VCR is on, or set to bypass.

Ensure that the proper video display format for your TV has been selected.

No Guide or	The DCT is not correctly connected to the cable system.	Check that your cable is connected to the DCT set-top first.
wrong Guide		NOT looped through the VCR.

Picture or sound is	Coaxial cable is disconnected or loose.	Reconnect the cable and hand-tighten if loose.
noisy on one channel	Cable operator is experiencing system difficulties.	Call your cable operator.

Sound from only one	Cable connections are disconnected or loose.	Hand-tighten or reconnect the cables properly.
stereo speaker		Ensure that wires are not frayed and plugs are not bent or broken.

No power	Power cord is disconnected.	Reconnect the power cord. Ensure that the cable box
		is plugged into an outlet that is always live.

Remote control	Remote isn't set in cable TV mode.
does not work	Obstruction between remote and cable terminal.
	Dead batteries.

Press CABLE on the remote control.

Ensure that nothing is on the cable box or blocking

a clear line of sight between it and the remote control. Change the batteries in your remote control according to the instructions in the section, “Installing Batteries.”

Poor audio quality Audio levels on external devices not set relative to cable box volume level.

For best audio quality, use the remote control to set the cable box to approximately 3/4 of maximum volume level and then adjust the audio levels on the external devices.

If your problem still exists, please contact your MSO at 1.800.XXX.XXXX.

DCT6208, DCT6200 specifications

The Motorola DCT6200 and DCT6208 are advanced digital cable set-top boxes designed to enhance the television viewing experience by leveraging modern technology and user-friendly features. Both models are packed with a range of functionalities that enable users to enjoy high-quality digital content.

The DCT6200 is known for its robust performance, supporting digital video broadcasting and a variety of media formats. It offers a decoding capability of MPEG-2, which allows for high-quality video playback. This model is equipped with an integrated electronic program guide (EPG) that simplifies content discovery, empowering viewers to browse channels easily, schedule recordings, and set reminders for their favorite shows. The DCT6200 is also compatible with video on demand (VOD), enabling users to access a vast library of programming.

On the other hand, the DCT6208 takes it a step further by including an integrated hard drive for personal video recording (PVR) functionality, allowing users to record live television for later viewing. With multi-stream capabilities, the DCT6208 can record multiple programs while simultaneously providing access to other live channels. This model also features an enhanced EPG, providing additional options, such as favorite channels and search functionalities that help users quickly find what they want to watch.

Both set-top boxes support various connectivity options, including HDMI, composite video, and component outputs, ensuring compatibility with a wide range of televisions and audio systems. The devices also incorporate advanced security features, such as conditional access and digital rights management, to safeguard content access and protect user privacy.

In terms of user experience, both models are designed with easy-to-navigate interfaces and remote controls, making it simple for anyone to operate, regardless of technical expertise. The sleek design of these devices allows them to blend seamlessly with home entertainment setups.

In conclusion, the Motorola DCT6200 and DCT6208 digital cable set-top boxes stand out with their excellent performance, support for high-definition content, and valuable features like PVR capabilities and user-friendly interfaces. These characteristics make them ideal choices for viewers looking to enhance their cable television experience.