Marantz DV6500 manual Troubleshooting Guide, Problem Solution

TROUBLESHOOTING GUIDE

If the DVD player does not perform properly when operated as instructed in this Operating Instruction, check the player, con- sulting the following checklist.

Problem	Solution
No power	–Check if the AC power cord is properly connected.
	–Unplug the outlet once, and wait for 5-10 seconds and then plug it
	iin again
No sound or picture	–Check if the TV is switched on.
	–Check the video connection
	–Check the VIDEO/AUDIO cable connections to the TV
	(Refer to on page 15 for Connecting to a TV (for video))
	–Check if the PROGRESSIVE mode is set correctly according to your
	TV. See page 26.
Distorted picture	–Sometimes a small amount of picture distortion may appear.
	This is not a malfunction.
	–Connect the player directly to the TV.
Completely distorted picture or	–Connect DVD player directly to the TV.
black/white picture with DVD	–Make sure the disc is compatible with the DVD player.
No sound or distorted sound	–Adjust the volume.
	–Check that the speakers are connected correctly.
No audio at digital output	–Check the digital connections.
	–Check if the audio format of the selected audio language matches
	your receiver capabilities.
No DTS audio output	–Use the DIGITAL OUT jack when outputting the DTS audio.
Picture freezes momentarily	–Check the disc for fingerprints/scratches and
during playback	clean with a soft cloth wiping from center to edge.
	–Clean the disc.
Disc can’t be played	–Clean the disc.
	–Ensure the disc label is facing up.
	–Check if the disc is defective by trying another disc.
	–Cancel the parental lock or change the control level.
	–Insert a correct disc that plays on this player.
No return to start-up screen when	–Reset the player by switching the player off, then on again.
disc is removed
The DVD player does not respond to	–Aim the remote control directly at the sensor on the front of the player.
the remote control	–Reduce the distance to the player.
	–Replace the batteries in the remote control.
	–Re-insert the batteries with their polarities (+/– signs) as indicated.
Buttons do not work or player stops	–To completely reset the player, unplug the AC cord from the AC
responding	outlet for 5-10 seconds.
The remote control does not work	–The REMOTE CONTROL IN jack on the rear panel is connected.
	–Check that REMOTE CONTROL EXTERNAL / INTERNAL switch
	setting is set to the correct position.
The DVD player does not respond to some	–Operations may not be permitted by the disc.
operating commands during playback	Refer to the instructions of the disc.
The DVD player cannot read	–Use a commonly available cleaning CD/DVD to
CDs/DVDs	clean the lens before sending the DVD player for repair.
Angle does not switch	–The angle cannot be switched for DVDs which do not contain
	multiple angles. In some cases multiple angles are only recorded
	for specific scenes.
Playback does not start when the title is selected	–Check the “PARENTAL” setting.
The password for rating level has been forgotten	–Enter the default password “4737”, then your forgotten password
	will be cleared

NOTES:

•Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Operating Instruction for details on correct operations.

•Playback from a desired track and random playback are not available during program playback.

•Some functions are prohibited on some discs.

– 30 – EN