12. Appendix
10.Cannot watch pay channels.
•Check in the menu that you have a valid and working subscription to the channels you wish to view.
•Contact your network operator for more information.
12.3 Error Message
Error message | Possible causes | What to do | |
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| The cable is not connected. | Make sure the cable is connected | |
| correctly. | ||
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No or bad signal | The cable may be damaged or | Exchange the cable. | |
| defective. | ||
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| The channel is not broadcasting. |
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| The channel has signal, but no video. | Confirm if the channel is currently on | |
| air. | ||
The channel is |
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The channel is deleted by the |
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scrambled or not |
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available. | broadcasting company. |
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| The channel is for data broadcasting. |
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The audio is not | The channel has signal, but no audio. | Press the audio button to confirm if the | |
available. | channel has audio. | ||
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| No subscription to this channel. | Make sure you are subscribed to the | |
| channel. | ||
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No access |
| If the product has been turned off for | |
| a long time (standby or power off), | ||
| No authorization. | ||
| please wait for authorization. It may | ||
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| take up to 60 minutes. | |
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No card inserted. | Smartcard is not inserted. | Insert Smartcard. | |
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| Wrong Smartcard is inserted. | Insert appropriate Smartcard. | |
Incorrect card |
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Smartcard is not inserted correctly. | Pull out the Smartcard and reinsert it. | ||
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| Smartcard is broken. | Replace the Smartcard. | |
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GB54
User’s Manual