Ampex Data Systems ATM 300 manual Customer Support, Field Service, Parts and Accessories

Technical Information

Customer Support

Ampex provides extensive customer support for its products. These services are outlined below. When requesting services, please supply the following information (most of which can be found on the identification name plate located on the system’s rear panel) to help expedite your request.

•Model

•Serial Number

•Catalog/part number

•Date of purchase

•Name and address of your organization

Field Service

For service quotations and scheduling, call the Ampex Customer Service Center at 800-DST-SRVC (800-378-7782) or 719-596-2000.

Parts and Accessories

Within the United States, call 800-227-8402 for information and quotations on replacement parts, lists of spares, and accessories to use with your system. Outside the United States, call 719-570-3DST (719-570-3378) in Colorado Springs, Colorado, USA or fax 719-570-3289.

Technical Support

If you require information or technical assistance that is not available in your local area, contact the Ampex Customer Service Department for assistance:

Ampex Corporation Customer Service 600 Wooten Road

Colorado Springs, CO 80915-3597

Telephone: 800-DST-SRVC (800-378-7782) or 719-570-3378

Fax: 719-570-3289

International Telephone: 719-570-3378

E-mail address: dstsrvc@ampex.com (USA) or dstsupp@ampexgb.co.uk (UK)

Website: http://www.ampex.com

Training Services

Ampex offers technical (maintenance) training on this and other data storage products on a scheduled basis. For further information regarding training, call :

800-227-8402

719-570-3714

719-570-3329 (FAX).

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