Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instruction.
Power |
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No power. | ≥Insert the AC mains lead securely into the household mains socket. | 5 |
The unit is automatically switched | ≥The unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn the | – |
to the standby mode. | power back to ON. |
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| ≥The SLEEP timer functioned. | 9 |
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Operation
No response when buttons | ≥Some operations may be prohibited by the disc. | – |
pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external factor. | – |
| Reset procedure: |
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| Press [Í/I] to switch the unit to the standby mode and then back to ON. |
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| Alternatively, press [Í/I] to switch the unit to the standby mode, disconnect the AC mains lead, and |
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| then reconnect it. |
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No operations can be performed | ≥Check that the batteries are installed correctly. | 7 |
with the remote control. | ≥The batteries are depleted: Replace them with new ones. | 7 |
| ≥Point the remote control at the remote control sensor and operate. | 3 |
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Play doesn’t start (or stops | ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. | – |
immediately) when you press | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 6 |
[1] (PLAY). | ≥You can only play | Cover |
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| ≥The disc may be dirty and may require cleaning. | 6 |
| ≥Ensure that the disc is loaded with the label of the side to be played facing upwards. | 8 |
| ≥Check that the | – |
Cannot select alternative | ≥This function depends on software availability. | – |
languages. | ≥Try selecting from the disc’s menu if one is available. | 8 |
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No menu play. | ≥This function depends on software availability. | – |
No subtitles. | ≥This function depends on software availability. | – |
| ≥Subtitles are cleared from the television. Turn on the subtitles. | 12 |
| ≥Subtitle position is wrong. Adjust the position. | 12 |
Reference | Soundtrack and/or subtitle | ≥This function depends on software availability. | – | |
language is not the one selected |
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with the SETUP menus. |
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Cannot change angle. | ≥This function depends on software availability. Even if a disc has a number of angles recorded, these | – | ||
| angles may be recorded for specific scenes only. |
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| You have forgotten your ratings | ≥While stopped, press and hold [D] and [;] on the unit and then also press and hold [<] on | – |
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| password. | the unit until “Initialized” disappears from the television. Turn the unit off and on again. |
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| Reset all the settings to Factory | All settings will return to the default values. |
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| Preset. |
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| The unit does not play the data | ≥Reload the disc for the setting to be effective. Press [<] to open the tray, then press [1] (PLAY) to | – |
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| format set in “Mixed Disc – Audio | start play. |
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| & Stills” or “HighMAT” in the |
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| SETUP menu. |
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| Picture |
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| Picture distorted. | ≥Some distortion is normal during SEARCH. | – |
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Sound |
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No sound. | ≥Check the connections. | 4, 5 |
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Distorted sound. | ≥Check the volume on the equipment you have connected. | – |
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| ≥Ensure that the input settings on the other equipment are correct. | – |
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| ≥Turn Advanced Surround off if it causes distortion. | 13 |
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| ≥Turn Attenuator on if it causes distortion with analog connection. | 17 |
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| ≥Output from this unit will be in stereo (two channels) when Advanced Surround is on. Turn Advanced | 13 |
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| Surround off if you are using three or more speakers. |
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| ≥If you have connected this unit to an amplifier through the AUDIO OUT terminals, go to the Audio | 20 |
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| menu in the SETUP menu, and change “Speaker Setting” to suit to your speakers. Select the large or |
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| small icon for all the speakers you have connected. |
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| ≥Due to the specifications on some types of televisions, both video and audio may be cut off when you | – |
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| turn the AUDIO ONLY feature on. |
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| ≥If the “D.MIX” indicator on the display goes out while playing a | – |
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| will only be output from speakers specified by the disc. Read the disc's instructions for details. |
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| ≥Press [1] (PLAY) to restore normal play after changing the speed. | 17 |
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| ≥Noise may occur when playing WMA files. | – |
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Piercing noise comes from the | ≥If you have connected this unit to other equipment through the DIGITAL AUDIO OUT terminal, | 19 |
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speakers. | ensure you have selected the correct settings for “Dolby Digital”, “DTS Digital Surround” and MPEG§” |
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| in the SETUP menus’ Audio menu. |
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| § Units for the United Kingdom, Continental Europe, the Middle East, South Africa, Russia, Australia |
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| and N.Z. |
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Effects do not work. | ≥Dialogue Enhancer and Advanced Surround do not work when the unit is outputting bitstream | – |
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| signals. |
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| ≥Advanced Surround does not work if you have changed the play speed. | 17 |
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Unit displays |
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“NO PLAY” | ≥You inserted a disc the unit cannot play; insert one it can. | 6 |
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| ≥You inserted a blank | – |
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“CHECK” | ≥Disc is dirty: Wipe it clean. | 6 |
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“H∑∑” | ≥Trouble may have occurred. The number following “H” depends on the status of the unit. | – |
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∑∑ stands for a number. | Reset procedure: |
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| Press [Í/I] to switch the unit to the standby mode and then back to ON. Alternatively, press [Í/I] to |
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Television displays | switch the unit to the standby mode, disconnect the AC mains lead, and then reconnect it. |
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≥If the service numbers fail to clear, note the service number and contact a qualified service person. | – | ||||
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“NO DISC” | ≥You haven’t inserted a disc: Insert one. | – |
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| ≥You haven’t inserted the disc correctly: Insert it correctly. | 8 |
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“Cannot display group xx, picture | ≥You are trying to display incompatible pictures. | 11 |
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xx” |
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“The progressive out is set to | ≥Go to Video in the SETUP menus, and select “Enable (NTSC Disc Only)” in “Progressive Out | 18 |
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“Disable”” | (Component)”. |
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No | ≥Go to Display in the SETUP menus, and select “On” for | 18 |
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partially displayed. | ≥Press [DISPLAY], and press [2, 1] to highlight the Bar Position icon, then press [3, 4] to adjust the | 15 |
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| position. |
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The disc’s menu is displayed in a | ≥Go to Disc in the SETUP menus, and select the preferred language for “Menus”. | 18 |
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different language. |
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| Menu not displayed correctly. | ≥Restore the zoom ratio to a1.00. | 13 |
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| ≥Set the subtitle position to 0. | 12 |
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| ≥Set 4:3 Aspect to “Normal”. | 16 |
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| No picture. | ≥Check the connection. | 4 |
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| ≥Make sure the television is on. | – |
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| ≥Ensure the television’s video input setting (e.g., VIDEO 1) is correct. | – |
| The picture shown on the | ≥Go to Video in the SETUP menus, and change “TV Aspect” to suit your television. | 7, 18 |
| television is not normal. | ≥Use the television to change the aspect to the correct one. | – |
| (The sides of the picture are cut | If your television cannot change the aspect when input is progressive, try changing 4:3 Aspect | 16 |
| off, the picture is stretched | with the GUI screen. |
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| horizontally, or black bands | ≥Turn off the zooming feature of your television if you are using Variable Zoom. | 13 |
| appear at the top and bottom of | ≥Ensure that the unit is connected directly to the television, and is not connected through a video | 4 |
| the screen.) | cassette recorder. |
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| There is ghosting when | ≥Change video output mode to “480I”. This problem is caused by the editing method or material used | 17 |
| progressive output is on. | on |
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| Picture quality is poor. | ≥Check the settings in the GUI screen’s Picture Menu. | 17 |
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| ≥[Units\for\the\United\Kingdom\and\Continental\Europe] |
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| When you are using the component video out terminals to connect to a television | 18 |
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| check to see if the “Video Out (AV/Component)” setting is set to “Y PB PR” in the SETUP menu. |
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| The SETUP menus and other | ≥The unit and television are using different video systems. | – |
RQT6627 | screens shown on the television | [Units\for\Asia] Use a |
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are displayed incorrectly. | [Units\for\other\areas] Use a |
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Colors appear faded. |
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Safety precautions
Placement
Set the unit up on an even surface away from direct sunlight, high temperatures, high humidity, and excessive vibration. These conditions can damage the cabinet and other components, thereby shortening the unit’s service life. Do not place heavy items on the unit.
Voltage
Do not use high voltage power sources. This can overload the unit and cause a fire. Do not use a DC power source. Check the source carefully when setting the unit up on a ship or other place where DC is used.
AC mains lead protection
Ensure the AC mains lead is connected correctly and not damaged. Poor connection and lead damage can cause fire or electric shock. Do not pull, bend, or place heavy items on the lead.
Grasp the plug firmly when unplugging the lead. Pulling the AC mains lead can cause electric shock. Do not handle the plug with wet hands. This can cause electric shock.
Maintenance
Clean this unit with a soft, dry cloth.
≥Never use alcohol, paint thinner or benzine to clean this unit.
Foreign matter
Do not let metal objects fall inside the unit. This can cause electric shock or malfunction.
Do not let liquids get into the unit. This can cause electric shock or malfunction. If this occurs, immediately disconnect the unit from the power supply and contact your dealer.
Do not spray insecticides onto or into the unit. They contain flammable gases which can ignite if sprayed into the unit.
Service
Do not attempt to repair this unit by yourself. If sound is interrupted, indicators fail to light, smoke appears, or any other problem that is not covered in these instructions occurs, disconnect the AC mains lead and contact your dealer or an authorized service center. Electric shock or damage to the unit can occur if the unit is repaired, disassembled or reconstructed by unqualified persons.
Extend operating life by disconnecting the unit from the power source if it is not to be used for a long time.
RQT6627
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