FAQs

Before requesting service or assistance, please follow these simple guides to resolve the problem. If the problem still persists, please contact your local Panasonic dealer for assistance.

White spots or shadow images (noise)

•Check the position, direction, and connection of the aerial.

Neither image nor sound is produced

•Is the TV in “AV mode”?

•Isoutlet?the mains lead plugged into the socket

•Is the TV turned On?

•Check Picture Menu (p. 20) and volume.

An error message appears

•Follow the message’s instructions.

•If the problem persists, contact the authorized Service Centre.

Problem

Chaotic image, noisy

No image can be displayed

Screen	Blurry or distorted image
	Blurry or distorted image
	(no sound or low volume)

Unusual image is displayed

“Shop” appears on screen at switch on

Sound	No sound is produced
Sound	Sound level is low
	or sound is distorted

The LCD panel moves slightly when it is pushed with a finger Clattered sound might be heard

•There are some looseness around the panel to prevent the damage to the panel.

The panel might move slightly when it is pushed with a ﬁnger, and clattered sound might be heard. This is not a malfunction.

Pixel Statement

•An image on a LCD or Plasma TV screen is created by many small groups of dots known as pixels (which is similar to the image in a newspaper). It also naturally follows that higher panel resolutions contain more pixels. To create a colour image, each pixel consists of three tiny coloured dots (known as sub-pixels), one each of red, green and blue. Each one of these dots is precisely controlled by the electronics of the TV to produce the picture.

Whilst Panasonic maintains the highest standards in manufacturing technology and processes in the construction of these panels, there are a number of allowable pixel/sub-pixel failures that still allow the panel to be deﬁned as a good panel. It is not possible to guarantee absolutely no pixel loss.

Actions

•Set “P-NR” in the Picture Menu (to remove noise). (p. 20)

•Checklamp). nearby electrical products (car, motorcycle, ﬂuorescent

•Is(p.“Colour”20) or “Contrast” in the Picture Menu set to the minimum?

•Reset programme. (p. 27)

•Turnagain.off the TV with Mains power On / Off switch, then turn it on

•“Shop” was selected in “Auto Tuning” (p. 9).

Reset settings in “Shipping Condition” (p. 28), then select “Home” in “Auto Tuning” (p. 9).

•Is “Sound mute” active? (p. 8)

•Is the volume set to the minimum?

•Sound signal reception may be deteriorated.

•Set “MPX” (p. 20) in the Sound Menu to “Mono”.

• •Frequently Asked Questions FAQs, etc. Technical Information