FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem. If problem still persists, please contact your local Panasonic dealer for assistance.
Problem | Actions |
•Digital TV reception technology requires high quality, robust DTV signals which in some domestic aerial installations, may be relatively poor despite good analogue reception.
White spots or shadow images (noise)
•Check the position, direction, and connection of the aerial.
There may be red spots, blue spots,
Aerial connection when using DTV and VCR / DVD Recorder
•To maintain optimum signal quality from TV aerial, use a TV aerial splitter (as illustrated) when connecting two or more equipments to the same aerial.
TV
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Aerial | Aerial Output |
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Input | Aerial Output | Aerial Input |
terminal |
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VCR |
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Neither image nor sound is produced
•Is the TV in “AV mode”?
•Is the mains lead plugged into the socket outlet?
•Is the TV turned On?
•Check Picture Menu (p. 20) and volume.
An error message appears
•Follow the message’s instructions.
•If the problem persists, contact the authorized Service Centre.
green spots and black spots on the screen
•This is a characteristic of liquid crystal panels and is not a problem. The liquid crystal panel is built with very high precision technology giving you fine picture details. Occasionally, a few
Please note this does not affect the performance of your LCD.
The LCD panel moves slightly when it is pushed with a finger
Clattered sound might be heard
•There are some looseness around the panel to prevent the damage to the panel.
The panel might move slightly when it is pushed with a finger, and clattered sound might be heard. This is not a malfunction.
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| Check to ensure your area is covered by DVB transmissions. |
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| •(www.dba.org.au/) |
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| Check that the aerial and antenna cable are designed for DVB. |
| After DVB Auto Tuning only | •For your safety, the aerial and cable should be inspected / installed by a |
| licenced installer that should comply with Australian Standard AS1417.1. | |
| some or no DVB channels are | Note: If you live within |
DVB | found | combined VHF / UHF aerial should be adequate. Outside this area, |
separate VHF and UHF aerials provide superior reception performance. | ||
| If you live in a unit or apartment, check to ensure the Master | |
| •Antenna TV (MATV) system is designed for analogue and | |
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| reception. Please consult your body corporate. (www.dba.org.au/) |
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| Check “Signal Display”. (p. 25) |
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| •If “Signal Quality” or “Signal Strength” are displayed in red or |
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| constantly changing, check aerial. |
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| If problem persists consult your local TV aerial installer. |
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| Check that the aerial and antenna cable are designed for DVB. |
| Picture regularly breaks up on | •For your safety, the aerial and cable should be inspected / installed by a |
| licenced installer that should comply with Australian Standard AS1417.1. | |
| some channels, or | Interference (known as impulse noise) from household appliances |
| •such as light switches, fridges etc may cause picture break up and / | |
| “No Signal” message | or audio distortion. Use high quality quad shielded coaxial cable fly |
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| lead between TV and antenna wall socket to minimise impulse noise |
| Problem |
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| Chaotic image, noisy |
| Set | ||
| ••Check nearby electrical products (car, motorcycle, fluorescent lamp). | ||||
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Screen | No image can be displayed | •(p.Is “Colour”20) | or “Contrast” in the Picture Menu set to the minimum? | ||
Blurry or distorted image | • | Reset channels. (p. 24) | |||
| (no sound or low volume) | ||||
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| Unusual image is displayed | •again.Turn off the TV with Mains power On / Off switch, then turn it on | |||
| No sound is produced |
| Is “Sound mute” active? (p. 7) | ||
Sound | ••Is the volume set to the minimum? | ||||
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Sound level is low | •Sound signal reception may be deteriorated. | ||||
or sound is distorted | |||||
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| Set the sound setting of the connected equipment to “2ch L.PCM”. | ||
| Sound is unusual | •Check the “HDMI1 Input” setting in the Sound Menu. (p. 20) | |||
| •If digital sound connection has a problem, select analogue sound | ||||
HDMI |
| •connection. (p. 29) | |||
Pictures from external equipment |
| Is the HDMI cable connected properly? (p. 34) | |||
•Turn Off the TV and equipment, then turn them On again. | |||||
| are unusual when the equipment | •Check an input signal from the equipment. (p. 39) | |||
| is connected via HDMI | ••Use an equipment compliant with |
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| pickup. If problem persists consult your local TV aerial installer. |
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| When “No Signal” message is displayed check TV aerial connection. |
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| •The received signal may be too weak to allow the TV to reliably lock to the | |
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| •desired “No Signal” channel to generate a stable picture. Repeat the tuning | |
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| procedure (p. 24). If problem persists consult your local TV aerial installer. |
| Picture very infrequently |
| Electrical atmospheric interference caused by local or distant |
| •lighting storms or heavy rain with wind in “leafy” locations may | ||
| breaks up on some or all |
| cause pictures to break up and audio to mute or distort momentarily. |
| channels |
| Impulse noise interference from an infrequently used electrical appliance, |
| •or a passing vehicle or lawn mower with a “noisy” ignition system. | ||
| TV takes so long to turn on |
| Like your computer, the TV has to run a number of diagnostic and |
| •software checks before it can display any broadcast channels. | ||
| The channel cannot be changed | • | Is the TV in Teletext mode? (p. 16) |
Other |
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The channel cannot be selected | • | Is the channel locked? (p. 25) | |
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TV goes into “Standby mode” | Off Timer function is activated. | |
••The TV enters “Standby mode” about 30 min. after broadcasting ends. | ||
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The remote control does not work | Are the batteries installed correctly? (p. 6) | |
••Has the TV been switched On? | ||
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•Frequently Asked Questions FAQs, etc.
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