Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, see “Product information” on page 17 for assistance.
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| Power |
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| No power. | ≥Insert the AC power supply cord securely into the household AC outlet. | 4 |
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| The unit is automatically | ≥When “Auto Power Off” is set to “On”, the unit automatically switches to standby after | 13 |
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| switched to the standby mode. | approximately 30 minutes in the stop mode. | 14 |
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| ≥The Sleep timer functioned. | |
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| No operation |
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| No response when any buttons | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 3 |
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| pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external | – |
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| factor. Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the AC |
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| power supply cord, and then reconnect it. | – |
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| ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. | |
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| No response when remote | ≥Check that the batteries are installed correctly. | 5 |
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| control buttons pressed. | ≥The batteries are depleted: Replace them with new ones. | 5 |
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| ≥Point the remote control at the remote control sensor and operate. | 6 |
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| No picture or sound. | ≥Check the video or audio connection. | 4 |
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| ≥Check the power or input setting of the connected equipment. | – |
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| ≥Check that the | – |
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| You have forgotten your ratings | ≥While stopped, press and hold [D] and [;] on the unit and then also press and hold [<] | – |
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| password. | on the unit until “Initialized” disappears from the television. Turn the unit off and on again. All |
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| Reset all the settings to Factory | settings will return to the default values. |
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| Preset. |
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| Specific operation impossible or incorrect |
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| It takes time before play starts. | ≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, | – |
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| [MP3] | the correct play time will not be displayed, however this is normal. |
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| Programmed items are not | ≥Some items cannot be played even if you have programmed them. | – |
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| played. |
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| A menu screen appears during | ≥This is normal for Video CDs. | – |
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| skip or search. [VCD] |
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| The | ≥Even if a second soundtrack isn’t recorded, two numbers will normally be shown. | – |
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| as a soundtrack option when |
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| [AUDIO] is pressed, but the audio |
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| does not change. |
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| Play restarts from the beginning | ≥This is normal on | – |
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| of the track when soundtrack is |
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| changed. |
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| Subtitle |
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| Subtitle position is wrong. | ≥Adjust the position. (“Subtitle Position” in Display Menu) | 11 |
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| No subtitles. | ≥Display the subtitles. | 14 |
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guide |
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| The subtitles overlap closed | ≥Clear the subtitles. | 14 |
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| captions recorded on discs. |
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Troubleshooting |
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| Point B is automatically set. | ≥The end of an item becomes point B when it is reached. | – |
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| ≥Change the Zoom setting. | 14 | ||
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| canceled. |
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| Picture incorrect |
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| Picture distorted. | ≥Ensure that the unit is connected directly to the television, and is not connected through a video | 4 |
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| cassette recorder. |
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| Picture size doesn’t fit the | ≥Change “TV Aspect” in “Video” tab. | 12 |
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| screen. | ≥Use the television to change the aspect. If your television does not have that function, change | 11 |
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| “4:3 Aspect” in Display Menu. |
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| The television may display | ≥The unit and television are using different video systems. | – |
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| incorrectly or colors appear | [U.S.A.,\Canada\and\Asia] |
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| faded. | Use a |
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| \Australia\and\N.Z.] |
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| Use a |
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| ≥The system used on the disc doesn’t match your television. |
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| [U.S.A.[and\Canada[ | – |
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| – | |
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| properly. |
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| [Asia,\Australia\and\N.Z.] | – |
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| Output” in “Video” tab). | 7 |
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| ≥This may happen when turning AUDIO ONLY on or off, but this is normal. | |
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| Menu not displayed correctly. | ≥Restore the zoom ratio to a1.00. | 14 |
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| ≥Set “Subtitle Position” in Display Menu to “0”. | 11 |
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| ≥Set “4:3 Aspect” in Display Menu to “Normal”. | 11 |
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| Auto zoom function does not | ≥Zoom function may not work well, especially in dark scenes and may not work depending on the | – | |
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| ≥Turn off TV’s zoom function. | – | |
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| work well. | ≥Use the other preset aspect ratios or manual adjustment. | 14 |
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| type of disc. |
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