Troubleshooting Chart
Before calling for service, determine the symptoms and follow suggested solutions.
Symptoms |
| Solutions | Page | |
VIDEO | AUDIO | |||
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Snowy Video | Noisy Audio | • Adjust the antenna location and connection. | 11 | |
Multiple Image | Noisy Audio | • Adjust the antenna location and connection. | 11 | |
• Check the antenna | 11 | |||
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Interference | Noisy Audio | • Move the television away from electrical | - | |
appliances, lights, vehicles and medical equipment. |
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| • Increase volume | 20 | |
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| • Check Mute. | 17 | |
Normal Video | No Audio | • Check Television Speakers on/off. | 27 | |
• Change channel. | 20 | |||
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| • Stereo/SAP/Mono | 17 | |
|
| • When using HDMI | 27 | |
No Video with | Noisy Audio | • Set Input Setup properly. | 30 | |
Snow | • Check the antenna cables. | 11 | ||
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| • Check if the power cord is plugged into the wall outlet. | 15 | |
|
| • Adjust Brightness and Audio controls. | 24,26,27 | |
|
| • Change channel. | 20, 22 | |
|
| • Check the cable connections. | ||
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| • Program the remote control code. | ||
No Video | No Audio | • Check the second video source operation. | ||
• Make sure that a PC is not connected to HDMI | 12 | |||
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| input. Rarely, the TV will not display video in |
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| HDMI input from devices with HDMI or DVI |
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| output due to bad communication between the |
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| TV and the devices. Should this happen, unplug |
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| the HDMI/DVI device and plug it back in. |
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No Color | Normal Audio | • Adjust Color settings. | 24, 25 | |
• Change channel. | 20 | |||
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Digitalization |
| • | - | |
of image | Audio Break up | • Check signal meter. If the signal is weak, add a | 31 | |
Image freeze up |
| signal booster to boost the signal strength. |
| |
|
| • Check if the audio mode is set to Stereo or | 17 | |
|
| Mono, not SAP. |
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Normal Video | Wrong Audio | • Change the audio of the HDMI device to Linear PCM. | - | |
• Check the audio setting for HDMI. If there is functional | 27 | |||
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| problem with Digital Audio, use Analog audio. |
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Black Box on |
| • Change CC (Closed Caption). |
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Normal Audio | • Change the Closed Caption (CC) Analog settings | 32 | ||
Screen | ||||
| to other than T1, T2, T3 or T4. |
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Normal Video | Normal Audio | • Replace the remote control batteries. | 8 | |
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Intermittent Remote Control Operation |
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46