Trouble Shooting
If you have a problem with this device, please read the troubleshooting guide section and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.
Address
COBY Electronics Technical Support
Maspeth, NY 11378
techsupport@cobyusa.com
Web
www.cobyusa.com
Phone
Saturdays 9:00AM
Symptom | Check and Action |
|
|
No Power | •• Make sure the unit has been powered on manually. |
| •• Check if the power cord has been properly connected to the power |
| outlet. |
| •• Check if the main power has been switched on. |
|
|
No Picture | •• Try another TV channel |
| •• Check if the system connection is proper and secure. |
| •• Check if the connection cables are damaged. |
|
|
No Sound | •• Increase the volume. |
| •• Check if the MUTE function of the unit has been activated. |
| •• Check if the sound system has been properly set. |
| •• Check if the AV audio signal input cable has been connected properly. |
|
|
Color Distorted | •• Reset the color system of the unit. |
| •• Check if the system has been properly connected. |
| •• Check if the AV video signal input cable is connected properly. |
|
|
Picture and Sound | •• Check if the system has been properly connected. |
are interfered | •• If using antenna, adjust the antenna. |
|
|
Remote Control |
|
does not work | •• Remove the obstacles between the remote control and the player. |
| •• Point the remote control towards the remote sensor on the player. |
| •• Check if the batteries of the remote control have been loaded with |
| correct polarities. |
| •• Replace the batteries of the remote control. |
|
|
Malfunction | •• Should the player develop a malfunction, unplug the player for 30 |
| minutes. After that, power on the player and the restore function should |
| reset the player. |
|
|
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