Westinghouse TV Troubleshooting: Common Issues and Solutions

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TROUBLESHOOTING

Problem	Corrective Action
Picture is cut off or appear	Press	to adjust the Aspect ratio.
in a sidebar screen.
Poor image quality in TV	• Check your antenna connection. If necessary,
mode (cutoff picture, snowy	rotate the antenna and wait up to ten seconds for
images).	a signal.

	• Reduce signal splitters and excessively long
		cables.
	• Replace poor antenna cables and/or connectors
		to improve signal quality.
	•	Press		to adjust the Aspect ratio.
	• Adjust the Noise Reduction setting in Picture
		menu.
	• In HDMI mode, make sure the external device is
		compatible with the LED TV.
Wrong, abnormal or	•	If any colors (red, green or blue) are missing,
missing colors		check the video cable to make sure it is securely
		connected. Loose or broken pins in the cable
		connector could cause an improper connection.
	• Adjust the Hue, Saturation and Color
		Temperature settings in Picture menu.
	• Connect the TV to another computer and check
		if the problem is with the computer screen.
No sound	•	Make sure the audio input cable is properly
		connected to the correct terminal, and that the
		correct input mode is enabled.
	• The volume may be muted, press or Vol+ key to
		turn on the volume.
	• Adjust the Bass, Treble, and Balance settings in
		Audio menu.
	• If you are using the TV speakers, make sure the
		TV Speakers option is set to On in Audio menu.
	• If you are using an external audio device, press
		and select Audio to make sure the TV Speakers
		option is set to Off in Audio menu.
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