Troubleshooting
Use the following checklist for troubleshooting if you have problems with your TV. Consult your local dealer or service outlet if problems persist. Be sure all connections are properly made when using with other units.
SYMPTOMS |
| POSSIBLE SOLUTIONS | |
| • Make sure the power cord is plugged in. | ||
TV does not | • Try another AC outlet. | ||
• | Power is off, check fuse or circuit breaker. | ||
operate. | |||
• Unplug unit for an hour, then plug it back | |||
|
| in. | |
| • Station or Cable TV experiencing | ||
Poor sound |
| problems, tune to another station. | |
• Check sound adjustments (VOL +/- or | |||
or no sound. |
| MUTE). | |
| • Check for sources of possible | ||
|
| interference. | |
| • Station or Cable TV experiencing | ||
|
| problems, tune to another station. | |
Poor picture | • Make sure channels are set into memory. | ||
• Check antenna or Cable TV | |||
or no picture. |
| connections, adjust antenna. | |
| • Check for sources of possible | ||
|
| interference. | |
| • Check picture control adjustments. | ||
| • Station or Cable TV experiencing | ||
Poor |
| problems, tune to another station. | |
• Make sure channels are set into memory. | |||
reception on | |||
• Station is weak, adjust antenna to | |||
some | |||
| receive desired station. | ||
channels. |
| ||
• Check for sources of possible | |||
|
| interference. | |
| • Station or Cable TV experiencing | ||
|
| problems, tune to another station. | |
Poor color or | • Make sure channels are set into memory. | ||
• Check picture control adjustments. | |||
no color. | • Check antenna or Cable TV | ||
|
| connections, adjust antenna. | |
| • Check for sources of possible | ||
|
| interference. | |
Picture | • Station or Cable TV experiencing | ||
• | problems, tune to another station. | ||
wobbles or | Make sure channels are set into memory. | ||
drifts. | • | Cable TV company is scrambling signal. | |
| • | Adjust antenna. | |
SYMPTOMS | POSSIBLE SOLUTIONS | |
Digital |
| |
broadcasting | • Check digital signal strength. | |
screen | ||
problem. |
| |
| • Check all Cable TV connections. | |
No CATV | • Set Signal Type menu option to the | |
Cable mode. | ||
reception. | ||
• Station or Cable TV system problems, | ||
| try another station. | |
Horizontal or | • Check antenna connections, adjust or | |
diagonal bars | ||
• Check for sources of possible | ||
on screen. | interference. | |
No reception | • Make sure Signal Type option is in the | |
appropriate mode. | ||
above | ||
• If using antenna, check UHF antenna | ||
channel 13. | ||
connections. | ||
| • Batteries are weak, dead or inserted | |
| incorrectly. | |
No Remote | • Remote is out of range, move closer to | |
TV (within 15 feet). | ||
operation. | • Make sure Remote is aimed at sensor. | |
| • Confirm there are no obstructions | |
| between the Remote and the TV. | |
| • Make sure the power cord is plugged in. | |
TV shuts off. | • Sleep Timer is set. | |
• Power interrupted. | ||
| • TV station experiencing problems or | |
Closed | program tuned is not closed captioned. | |
Try another channel. | ||
Caption is not | ||
• Check Cable TV connection or VHF/UHF | ||
activated. | antenna, reposition or rotate antenna. | |
| • Set closed caption decoder in the menu. | |
TV is not | • Select proper language in the menu | |
shown in your | ||
language. | options. | |
| ||
Cannot delete | • Set the | |
menu to “Off”. |
BLOCK NOISE / PICTURE FREEZE
Block noise or picture freeze may appear on the screen caused by weak signals, interference from automobile ignition systems, neon lamps or AC powered tools and appliances such as drills or hair dryers.
FOR CUSTOMER SERVICE, ADDITIONAL
WHEN CALLING CUSTOMER SERVICE – PLEASE HAVE YOUR MODEL NUMBER READY
OR WRITE TO:
ORION SALES, INC.
3471 N. UNION DR.
OLNEY, ILLINOIS 62450
FOR INFORMATION ON OUR OTHER PRODUCTS, TO ORDER ACCESSORIES ONLINE,
OR FOR RECYCLING INFORMATION, PLEASE VISIT OUR WEBSITE AT
www.sansuiproducts.com
25EN