Other Information
Sound okay, picture poor (analog channels only)
•Check your connections. Make sure all of the cables are firmly connected to the jacks.
•Try adjusting the Sharpness menu item to improve weak signals. Go to page 24 for more instructions.
Black box appears on the screen
•Closed caption might be on. Check this setting in the SETUP menu. Go to page 24 for more instructions.
The Remote Control Doesn’t Work
•Something might be between the remote and the remote sensor on the device. Make sure there is a clear path and point directly at the TV.
•Maybe batteries in the remote are weak, dead or installed incorrectly. Put new batteries in the remote.
Problems with Parental Controls
Can’t select a certain channel
•The channel may be blocked or not approved through parental control settings.
The rating limits don’t work
•You must set Master Enable to lock (
). Go to page 19 for instructions.
I don’t remember my password and I want to unlock the TV
•If you forget your password, you can reset it. Make sure the TV is off. Press VOL- on the TV’s front panel and then CLEAR on the remote for approximately 5 seconds. The TV turns on. Enter a new password next time you access the PARENTAL CONTROL menu or the TIME menu.
The Parental Controls won’t let me watch a program even though it’s not rated as violent
•Maybe the movie is unrated. Check to see if the Unrated option is set to lock (
instructions.
). Refer to page 22 for
Connection Problems with a DVD Player, Set-top Box etc.
•If the device you’re connected to has “progressive scan” and you aren’t receiving a picture using a component (Y Pb Pr) connection, you need to change the setting from progressive to interlace. The procedure for changing this varies. Look for a button on the front of the device (it might be called resolution or display), or see if there is a switch on the back (it might be labeled “int/prog” or something similar), or the item might be in the menu system. Consult the user’s guide for instructions.
What Else Can I Do?
•If you’ve been through the Troubleshooting section and nothing has fixed your problem, try rebooting your TV. Note that after a reboot you may need to run your TV through the setup process again. To do a reboot, unplug the power cord from the wall outlet, power strip, etc. Keep your TV unplugged for about 5 minutes. Then plug the TV back in, turn on the TV, and see if the problem is fixed. If the problem remains, then please visit www. rca.com/television for updated FAQs or contact RCA Customer Support at the support number provided in your Warranty under How To Get Service.
How Do I Replace My Remote?
•If you need to replace your remote, call
32 | Chapter 4 |