HANNspree 19 Inch Screen TFT LCD Monitor manual Technical Support FAQ, For General Defects

TECHNICAL SUPPORT (FAQ)

Q & A FOR GENERAL DEFECTS

PROBLEM & QUESTION	POSSIBLE SOLUTION
Power LED is not on	*Check the power cord.
No Plug & Play or screen	*Check if the PC system is Plug & Play compatible.
image is stretch or seems	*Check if the Video Card is Plug & Play compatible.
out of proportion	*Check if the D-15 plug pin of Video Cable is bent or
	broken.
	*Adjust the Clock, Phase or Contrast and Brightness
	Controls.
Picture is dim, too bright or	*Manually set resolution to 1440 X 900
	(for 19" Wide models) or 1280 X1024 for 19" models.
fuzzy	Please consult your operating system manual for specific
	instructions.
	*Update Video Card driver
Picture bounces or a wave	*Reposition electrical devices that may cause electrical
pattern is present in the
	interference.
picture
	*Computer Power Switch should be in the ON position.
	*Computer Video Card should be snugly seated in its slot.
	*Make sure monitor’s video cable is properly connected
The power LED is ON	to the computer.
	*Inspect monitor’s video cable and make sure none of
(orange) but there’s no
	the pins are bent.
video or no picture.
	*Make sure computer is operational by hitting the CAPS
	LOCK key on the keyboard while observing the CAPS
	LOCK LED. The LED should either turn ON or OFF after
	hitting the CAPS LOCK key.
Missing one of the primary	*Inspect the monitor’s video cable and make sure that
colors (RED, GREEN, or
	none of the pins are bent.
BLUE)
Screen image is not centered	*Adjust pixel frequency CLOCK and PHASE or press
or sized properly.	hot-key (AUTO).
Picture has color defects	*Adjust RGB color or select color temperature.
(white does not look white)
Horizontal or vertical	*Use win 95/98/2000/NT/ME/XP; "shut-down mode.
disturbances on the screen	Adjust CLOCK" and PHASE or perform hot- key (AUTO).

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