Pelco dx4000 manual Product Warranty and Return Information

Page 35

PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

Five years on FR/FT/FS Series fiber optic products and TW3000 Series unshielded twisted pair transmission products.

Three years on Genex® Series products (multiplexers, server, and keyboard).

Three years on Camclosure® and fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

Three years on PMCL200/300/400 Series LCD monitors.

Two years on standard motorized or fixed focal length lenses.

Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.

Two years on Spectra®, Esprit®, ExSite, and PS20 scanners, including when used in continuous motion applications.

Two years on Esprit® and WW5700 Series window wiper (excluding wiper blades).

Two years (except lamp and color wheel) on Digital Light Processing (DLP ®) displays. The lamp and color wheel will be covered for a period of 90 days. The air fi lter is not covered under warranty.

Eighteen months on DX Series digital video recorders, NVR300 Series network video recorders, and EnduraSeries distributed network-based video products.

One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or

(559)292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1. Model and serial number

2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3. Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at

(800)289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:

Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to return goods to the USA, you may do one of the following:

If the goods are to be sent by a COURIER SERVICE, send the goods to:

Pelco

3500 Pelco Way

Clovis, CA 93612-5699 USA

If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:

Pelco c/o Expeditors 473 Eccles Avenue

South San Francisco, CA 94080 USA Phone: 650-737-1700

Fax: 650-737-0933

This equipment contains electrical or electronic components that must be recycled properly to comply with Directive 2002/96/EC of the European Union regarding the disposal of waste electrical and electronic equipment (WEEE). Contact your local dealer for procedures for recycling this equipment.

REVISION HISTORY

Manual #

Date

Comments

C2601M

4/06

Original version.

C2601M-A

6/06

Updated Web client installation instructions, fixed minor errors.

Pelco, the Pelco logo, Camclosure, Esprit, Genex, Legacy, and Spectra are registered trademarks of Pelco. Endura and ExSite are trademarks of Pelco.

DLP is a registered trademark of Texas Instruments, Inc.

Microsoft, Windows, and DirectX are registered trademarks Microsoft Corporation in the United States and/or other countries.

ATI and Radeon are trademarks or registered trademarks of ATI Technologies, Inc. in Canada, the United States and/or other countries. Intel and Pentium are registered trademarks of Intel Corporation in the United States and/or other countries.

NVIDIA and GeForce are registered trademarks of NVIDIA Corporation.

Matrox is a registered trademark of Matrox Graphics, Inc. in Canada, the United States and/or other countries.

©Copyright 2006, Pelco. All rights reserved.

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Contents DX4000 Digital Video Recorder Page Contents List of Illustrations Description About this Manual FeaturesModels Before You Begin Package ContentsFront Panel Layout Video Control Buttons on the Front Panel of the DX4000 Remote Control Layout Cable Type Maximum Distance Connecting Devices to the DX4000C2601M-A 6/06 DX4000 Overview of the SystemStarting and Stopping the DX4000 OperationDate and Time Configuring the SystemChanging Network Settings Network SettingsNetwork Menu Entering AN IP Address Configuring Video RecordingUpgrading Through a Network Connection Upgrading Firmware on the DX4000C2601M-A 6/06 Upgrading Through a Direct Connection Firmware Upgrade MessageC2601M-A 6/06 Verifying Network Connections Internet Protocol TCP/IP Properties Screen C2601M-A 6/06 To install or update the Remote Agent Installing and Updating the Remote Agent ApplicationC2601M-A 6/06 C2601M-A 6/06 To install the Web client with a direct Internet connection Installing the Web ClientTo install the Web client from the resource CD C2601M-A 6/06 C2601M-A 6/06 ELECTRICAL/VIDEO SpecificationsCertifications Product Warranty and Return Information ISO9001
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