Kodak GSA-5120D manual Appendix, Troubleshooting, Problem Possible Cause Possible Solution

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Appendix

Troubleshooting

If you are experiencing problems with the drive, verify the following items. Since the problem may be caused by a device other than the drive, check other things such as system settings or other software being used, etc.

If you cannot resolve the problem after verifying these items, contact your dealer or our customer service department.

Problem

Possible Cause

Possible Solution

Cannot play a DVD or CD in

1. The disc is not inserted

1. Reinsert the disc correctly.

the drive or certain types of

correctly.

 

discs cannot be read in the

2. The disc is dirty.

2. Clean the disc surface.

drive.

3. The pick-up lens is dirty.

3. Clean the pick-up lens.

 

4. The disc is scratched or

4. Change the disc.

 

warped.

 

 

5. The disc uses a region

5. Refer to your system

 

code that cannot be played

manual for help.

 

on the drive.

 

 

 

 

Disc tray cannot be opened

1. AC Plug is not connected

1. Connect the AC plug

 

to AC outlet.

tightly.

 

2. Power Switch is not turned

2. Turn the Power Switch on

 

on.

and try again.

 

 

 

Drive is not detected by the

1. The USB 2.0 converter

1.Make sure USB 2.0 converter

system.

cable is not properly

cable is connected properly

 

connected.

and re-install the device driver.

 

2. Power Switch is not turned

2. Turn the Power Switch on

 

on.

and try again.

 

 

 

Drive will not play media or

1. The disc doesn’t match

1. Check the disc format.

certain types of CD or DVD

your system. Is the media

(on a PC an ISO 9660 IBM

media

disc the correct format for

compatible PC format as

 

the type of system that you

opposed to Apple/Mac

 

are using.

HFS disc or UNIX disc

 

 

formats will not function)

 

2. Virus possibility.

2. Has the Windows DVD-ROM

 

 

software driver program

 

 

been corrupted by a virus?

 

 

Run a Virus Scan program

 

 

and repair if possible.

 

 

 

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Contents Super Multi DVD Rewriter Industry Canada requirement EnglishPage Contents Package contents FeaturesIntroduction Computer System requirementsImportant precautions Location and function of controls Disc Tray Drive activity indicatorsRead WriteHardware Installation InstallationConnecting to computer Removing the USB converter cable Loading and ejecting a disc OperationPlaying DVD video and MPEG2 movie video Playing a music CDDVD video region code Problem Possible Cause Possible Solution TroubleshootingAppendix Supported Discs SpecificationsMade by

GSA-5120D specifications

The Kodak GSA-5120D is a versatile, high-performance document scanner designed to meet the needs of modern businesses, educational institutions, and government agencies that require efficient document management. With its numerous features and advanced technologies, the GSA-5120D streamlines the digitization process, enhancing productivity and improving workflow.

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With its combination of rapid speed, superior image quality, versatility, connectivity, and robust security features, the Kodak GSA-5120D stands out as an ideal solution for organizations looking to enhance their document scanning capabilities and improve overall efficiency. Its design and functionality make it a reliable choice for a wide range of institutional and professional settings.