Troubleshooting
If you have any questions, please consult the troubleshooting guide below:
NO PICTURE OR SOUND
Ensure the power button is on.
Ensure the power outlet is operational.
Ensure the power cord is not damaged.
Ensure the power plug is connected firmly to the outlet.
PICTURE BUT NO SOUND
Ensure the audio is not set to mute.
Ensure you have set the player's Audio settings correctly.
POOR PICTURE OR SOUND
Ensure you have set the player's Audio settings correctly
Ensure the disc is not scratched or stained.
Disc Error Displayed
Ensure the disc is not warped, damaged or deformed.
Ensure the disc is not badly stained or damaged.
Ensure the disc format is compatible with the player.
Please check whether you have tried to play a software CD. If so, please restart the player.
REMOTE NOT WORKING
Make sure the Main unit's POWER button is on.
Ensure the remote batteries are working.
Point the remote control directly at the player's IR sensor.
Remove any obstacles between the remote and the IR sensor.
UNIT NOT WORKING
Turn off the power, and then turn it on again.
"NO DISC" DISPLAYED
Ensure you have put the disc on the tray.
Ensure the disc is not upside down.
Ensure the disc is not distorted, stained or scratched.