GENERAL TROUBLESHOOTING 21
GENERAL TROUBLESHOOTING
The software may be updated for improvement in performance. The customer is responsible to ensure the compatibility of their equipment with any LG Electronics software. If needed, please consult with LG Electronics and update new software versions according to the guidance provided by LG Electronics.”
Installation
Symptom | Possible Cause(s) | Possible Solution(s) |
Cannot direct enter | yy(TV in | yyIf the channel lineup is locked, only channels |
channel number. | Menu item 028 CH. OVERIDE is set | that are active in the TV’s channel lineup can |
| to 0, i.e., disabled (recommended | be selected. Set Installer Menu item 028 CH. |
| setting). | OVERIDE to 1 to allow access for direct keypad |
|
| entry to all channels. |
| yy(TV in FTG Mode) The channel entered | yyChannel access is restricted to channels |
| is not part of the FTG Channel Map. | included in the FTG Channel Map. If necessary, |
|
| make changes to the FTG Channel Map using |
|
| the FTG File Manager or the FTG Configuration |
|
| Application, as appropriate. |
No channels present after | yyAuto Tuning (Channel Search) not run. | yyRefer to Express Script or Custom Master TV |
setup. |
| Setup procedure, as appropriate. Auto Tuning |
|
| must be run in order for the channel lineup |
|
| to be populated. Note for Express Script: You |
|
| must select “Execute Auto Search” in the Auto |
|
| Search screen to run the search. To |
|
| the Express Script, set Installer Menu item 117 |
|
| FACT DEFAULT to 001. |
Picture Reception and Sound
Symptom | Possible Cause(s) | Possible Solution(s) |
No picture. | yyTV is turned OFF. | yyTurn TV ON. |
|
| yyPower failure? |
| yyAntenna/cable not connected. | yyConnect antenna/cable signal to TV. |
| yyConnections incorrect. | yyCheck connections on TV. |
| yyMPI not connected | yyIf applicable, connect MPI cable to MPI device. |
| yyEncrypted program. | yyTry another channel. |
| yyWrong tuning band. | yyAdjust Installer Menu settings. |
Normal picture, poor or | yyBroadcast problem. | yyTry a different channel. |
no sound. | yyAudio muted | yyPress MUTE or use Volume Up key to increase |
|
| sound level. |
| yyPillow/TV speaker not configured | yyCheck that Installer Menu items 020 FEATURE |
| properly. | LEVEL and 027 HOSPITAL MODE are set as |
|
| required. Also, if applicable, select TV Speaker in |
|
| the Audio Menu. |
Erratic Operation
Symptom | Possible Cause(s) | Possible Solution(s) |
Installer Menu setup. | yyWrong Installer Menu settings. | yyAdjust Installer Menu settings as required. |