SunBriteTV SB5560HDSL, SB5560HDBL, SB-5560HD-BL, SB-5560HD-SL Trouble Shooting, Trouble Solutions

Trouble Shooting

The following table contains the common problems and the solutions to these problems. Please check this list before you contact the technicians.

Trouble	Solutions
No picture	Check the following: Power cord is connected correctly. Power is turned on.
	The video cable is connected correctly. You have selected the proper input signal
	source.
	If you have done the above, without resolve, unplug TV for at least one hour to
	perform Hard Reset.
Abnormal colors	Match the colors on the cable to the connector. (Red cable to red colored port.)
Picture is too dark	Adjust your contrast, brightness and lamp settings from the OSD Menu
Audio only, no	Make sure both the Audio and Video cables are connected.
picture	The TV Tuner signal must not be lower than 65 per cent.
	Unplug TV for at least one hour to perform Hard Reset.
Picture only, no	Make sure the Audio cable is connected.
audio	Readjust your volume via the remote control.
	The TV Tuner signal must not be lower than 65 per cent.
Remote Control	Turn off the TV, unplug it from the socket. Remove the batteries out of the remote
does not work	for 30 minutes. Press the remote buttons and the power button randomly for two
	full seconds, then reinstall the batteries.
	The TV’s remote sensor is housed in the same place as the power indicator light.
	Make sure there is line of sight from the remote control’s first sensor to the remote
	sensor of the TV.
Cannot receive	The TV’s tuner signal must not be lower than 65 percent.
sufficient	Change the direction of your antenna and re-scan the channels.
channels through	If you have cable, call the cable provider and ask to have your signal strength
the ATSC/NTSC	checked.
Tuner
No color	Adjust your picture setup and make sure the saturation and the RGB are not turned
	all the way down.
Weak Signal or no	The TV’s tuner signal must not be lower than 65 percent.
program symbol	Change the direction of your antenna and re-scan the channels.
on screen	If you have cable, call the cable provider and ask to have your signal strength
	checked.
TV’s Universal	This television follows SONY’s universal remote code. If SunBriteTV is not listed in
Remote Code	the manufacturer list, look up SONY’s codes in your universal remote’s hand book.
TV channels are	Check the Auto Lock function settings on the OSD. Channels may have been locked
blocked	previously.
The TV turns on	This is a High Definition liquid crystal display panel TV. It requires a few more
or off slowly, and	seconds than normal TVs to power up and show the picture.
the screen shows
up slowly
No sound to PC	Make sure you have a 3.5 mm mini-jack cable connected from your PC’s sound
	output to the TV’s VGA Stereo Input.
HDCP video says	Reboot your HDCP video device by turning it off, and unplugging the power cord.
no HDCP support	Wait up to 8 minutes to plug the power back in to see if that works.
HDCP video has	Make sure you have a 3.5 mm mini-jack cable connected from your HDCP video
no audio	device sound output to the TV’s VGA stereo input. If your HDCP video device uses
	RCA audio jacks, you’ll need to obtain a RCA audio converted into a 3.5 mm mini-
	jack cable.
Cannot get 1920	The screen’s max resolution is 1920 x 1080. Your video card may not support this
x 1080 from PC	resolution. Check your video card’s maximum resolution, and use that setting.
VGA
Picture is	This might be from interference from large electrical appliances, cars, motorcycles
distorted or has	or fluorescent lights. If the TV is close to the wall, try moving the TV to another
an abnormal	location to see if the problem still occurs.
sound
Picture does not	If you are using HDMI or a TV digital channel, use the Aspect button to switch
cover the entire	to 16:9 format. If you are using VGA, use the AUTO ADJUST function to adjust to
screen	the screen. Note: If you are using regular analog TV, AV or component in 480i
	resolution, use the ASPECT button to switch to 16:9 in order to fill up the screen.
	However, this feature will distort the picture.

Trouble	Solutions
Picture quality is	For best image quality, view HD wide screen programs. If HD content is not
very poor	available, view “Standard Definition” from a digital source. Standard, analog TV
	will be noticeable inferior to HD quality.
Some pixels are	SunBriteTV LCD screens are manufactured with rigorous standards to maintain
always displaying	optimal viewing. However, the LCD screen may have minor defects that appear
the same color	as a small bright or dark pixel. This is common to all LCD screens used in display
	and television products, and is not specific to SunBriteTV. For more information,
	see SunBriteTV’s Pixel Quality Policy in this manual.
Switching a	Different channels and inputs sometimes have this effect because the channel
channel or source	signal’s volume is pre-set.
changes the
volume
There is noise or	When your TV’s resolution is higher than the digital channel’s broadcast
trash pixels on the	resolution, the signal is up-converted to match your TV’s resolution. Up-
screen	converting can cause this kind of effect.
Tips for high-	The TV is an ideal platform for viewing High-definition content. The best image
definition users	quality can be achieved by HDMI, YPbPr (component), then VGA. However, due
	to variances in broadcast practices, it is possible that some image distortion
	may occur.
Tips for letterbox	Letterbox (widescreen) versions of DVD movies are most commonly formatted
content users	for standard 4:3 TVs. The TV has the capability of expanding this content so
	the entire screen is filled, at the expense of the image proportion. To use this
	function, press the aspect button on the remote control and cycle among the
	available options.
The TV turns off	The TV features a power-saving mode which will automatically turn off the TV
automatically	if there is no signal provided for 15 minutes.

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