IBM R40 manual Getting help by fax, Calling IBM

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Getting help and service

Getting help by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs).

You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

Calling IBM

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

vReplacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

Chapter 3. Getting help and service from IBM 43

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Contents ThinkPad R40 Series Service and Troubleshooting Guide Page ThinkPad R40 Series Service and Troubleshooting Guide Page Important Regulatory Notice for Users Important Notice for UsersInformation about hard disk capacity Iv ThinkPad R40 Series Service and Troubleshooting Guide Finding information with Access IBM Vi ThinkPad R40 Series Service and Troubleshooting Guide Finding information with Access IBM Viii ThinkPad R40 Series Service and Troubleshooting Guide Contents ThinkPad R40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features External interface Diskette drive available on selected modelsSpecifications Specifications Carry your computer properly Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning your computer Caring for your ThinkPad computer Solving computer problems Click PC-Doctor Diagnosing problemsError messages TroubleshootingSolving computer problems Solving computer problems Device=C\WINDOWS\EMM386.EXE Noems Errors without messagesSolving computer problems Power switch problem Password problemKeyboard problems UltraNav problems Standby or hibernation problems Solving computer problems For Windows NT Solution For WindowsClick the Device Manager tab Clear the Auto insert notification check boxClick the Enable hibernation button Click Power ManagementFor Windows XP or Windows Computer screen problems Click Display Type Battery problems Startup problems Hard disk drive problemsSolving computer problems Solving computer problems Other problems Solving computer problems Starting IBM Bios Setup Utility Solving computer problems Recovering pre-installed software Handling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Replacing the battery Install a memory module Install a memory module Install a memory module Getting help and service from IBM Getting help on the Web Getting help and serviceCalling IBM Getting help by faxCountry or region Language Telephone Number Telephone numbersGetting help around the world Getting help and service Appendix A. Important safety instructions ThinkPad R40 Series Service and Troubleshooting Guide Appendix A. Important safety instructions Modem safety information Laser compliance statement ThinkPad R40 Series Service and Troubleshooting Guide Wireless Interoperability Appendix B. Wireless related informationUsage environment and your Health ThinkPad R40 Series Service and Troubleshooting Guide Machine type 2682 Appendix C. Warranty informationWarranty Period Machine type 2681Before you call for service Warranty service and supportMachine type 2723 IBM Statement of Limited Warranty Z125-4753-06 08/2000 Calling for servicePart 1 General Terms Extent of Warranty Appendix C. Warranty information Limitation of Liability Part 2 Country-unique TermsCanada Hong Kong and Macau Japan Governing Law Warranty ServiceFollowing Terms Apply to the Country Specified Egypt United Kingdom ThinkPad R40 Series Service and Troubleshooting Guide Processing date data Appendix D. NoticesElectronic emission notices References to the Web site addressesEuropean Community Directive Conformance Statement Telecommunication noticesFax Branding Avis Industry Canada requirementsAvertissement For the modem with approval number PTC 211/01/081 For modem with approval number PTC 211/01/134 Appendix D. Notices Collecting and recycling a disused ThinkPad computer Disposing of a disused lithium batteryProduct notice requirements Environmental notices for JapanTrademarks Handling a disused ThinkPad battery packThinkPad R40 Series Service and Troubleshooting Guide Appendix D. Notices ThinkPad R40 Series Service and Troubleshooting Guide Appendix D. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix D. Notices ThinkPad R40 Series Service and Troubleshooting Guide Appendix D. Notices ThinkPad R40 Series Service and Troubleshooting Guide Index ThinkPad R40 Series Service and Troubleshooting Guide Page Part Number 92P1843 1P P/N 92P1843
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R40 specifications

The IBM R40, part of the ThinkPad series, is a robust laptop that was introduced in the early 2000s, catering primarily to business professionals and demanding users. The R40 is notable for its combination of performance, reliability, and mobility, making it an attractive choice for those seeking a dependable mobile computing solution.

One of the standout features of the R40 is its sturdy design, which embodies the ThinkPad philosophy of durability and ergonomics. The laptop has a classic black chassis made from high-quality plastic and reinforced with magnesium alloy, providing resistance against everyday wear and tear. The spill-resistant keyboard is another practical aspect, designed to prevent damage from liquid spills.

The R40 is powered by Microsoft Windows XP, one of the most widely used operating systems during its time. It is equipped with a range of processors, including the Intel Pentium 4 M or the Pentium M, which contribute to its commendable performance in multitasking and running business applications. The laptop typically comes with 256 MB to 2 GB of RAM, with the flexibility to expand depending on user requirements, and a hard drive capacity of 30 GB to 100 GB for ample storage of files and software.

In terms of display, the R40 features a 14.1-inch or 15-inch XGA screen, providing clear visual performance for both professional and personal use. The TFT display offers vibrant colors and decent viewing angles, making it suitable for presentations and video playback. Additionally, the R40 includes an integrated graphics card, which provides adequate performance for general use, though it may struggle with intensive graphic applications.

The R40 is equipped with essential connectivity options, including USB ports, a PC Card slot, and a built-in Ethernet port for wired connections. Optional wireless connectivity through Wi-Fi is also available, allowing users to stay connected to the internet on the go. The presence of a DVD-ROM drive or optional CD-RW/DVD combo drive enhances its functionality, enabling users to access software and media easily.

Battery life is a crucial factor for portable devices, and the R40 offers moderate longevity, enabling around 3 to 4 hours of usage on a fully charged battery, depending on usage patterns. This ability to sustain work sessions without constant access to a power outlet increases its appeal for business travelers.

Overall, the IBM R40 is characterized by its reliable build quality, moderate performance, and comprehensive features, making it a suitable choice for users who prioritize functionality and durability in their laptop. Its design has stood the test of time, and it remains a respected option among those with an appreciation for the classic ThinkPad lineage.