Troubleshooting Guide

ProblemWhat to Do

No dial tone on	Make sure Beamer TV’s LINE IN jack is
phone connected	connected to your telephone wall jack and
to Beamer TV.	that the phone is connected to Beamer TV’s
	PHONE IN jack.

Can’t be heard by	Make sure mute is OFF on your phone.
other party.
	While establishing a video call the audio is
	muted until you see the other party.

Can’t hear other	The audio is delivered to your phone handset
party.	only. Double check your handset volume.
	Make sure their mute is OFF on their phone.
	While establishing a video call the audio is
	muted until you see the other party.

Beamer TV won’t	Ensure that the AC power cord is connected
connect.	securely. Only use the supplied AC power
	adapter.
	Have the other party initiate the video call.
	Try using another long distance carrier.

Choppy video & Adjust the balance between DETAIL and poor sound quality. MOVEMENT. If this doesn’t fix the problem,

the connect rate may be low. Hang up and place the call again.

Black Screen	Be sure your television or VCR is set to the
	correct video input.

Remote does not	Battery may need to be changed.
work.	Verify that the Infrared receiver is not
	blocked.