Escient FireBall Media Management system user manual Network Problems, Software Update Problems

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TROUBLESHOOTING

NETWORK PROBLEMS

If you experience problems registering a FireBall or connecting to the Internet to lookup disc information, try these possible fixes before calling Escient Tech Support:

•Make sure that your FireBall is properly connected to your home network and that all cables are in working order.

•FireBall communicates using TCP/IP and UDP over Ethernet networks using ports 80, 443, and 1755. If you have a router installed on your network, make sure that these ports are open for TCP and UDP.

•If Dynamic TCP/IP addressing fails, check your router to make sure that it is configured to assign dynamic IP addresses via DHCP and try rebooting your router.

•If DHCP addressing still isn’t working, try using static IP addresses. The Internet Assigned Numbers Authority (IANA) has reserved the following three blocks of the IP address space for private networks: 10.0.0.0 - 10.255.255.255, 172.16.0.0 - 172.31.255.255, and 192.168.0.0 - 192.168.255.255. Note that the first block is nothing but a single class A network number, while the second block is a set of 16 contiguous class B network numbers, and the third block is a set of 255 contiguous class C network numbers. The complete RFC 1918 can be found via FTP on http://nic.ddn.mil

•Crestron, AMX, or other third party controllers capable of controlling the FireBall over Ethernet use port 251. Make sure your router has port 251 open if you plan on using two-way control over Ethernet.

SOFTWARE UPDATE PROBLEMS

Manual Software Update Checks

Software Updates are automatically checked once a week starting on the day of the week your FireBall was first registered. You can manually check for a software update by accessing the Software Update menu found under the Setup/Utilities Menu.

RECORDING PROBLEMS

Audio vs. Data CDs

FireBall requires Royalty paid blank media when recording audio CDs. Blank CDs marked with “Data” can not be used when creating Red Book audio CDs. You must purchase and use blank media marked as “Audio” or Music” CDs.

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FireBall™ SEi User’s Manual

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Contents SEi USER’S Manual Testing a Broadband Connection Typing Characters with the RemoteChanging the Current Play Mode Viewing by Genre Setting the Screen Saver PreferencesRecording from the Internal CD Importing Music Files View By Artist View By Title View By Song View By CoverID3 Tag Support Central DistributedNetworking Server Selection About this Manual Record Your Serial Number FireBall SEi User’s Manual FireBall SEi User’s Manual FireBall SEi User’s Manual How to Return a Product Contact your dealer Escient Privacy Policy Terms and Definitions Power States Transport Controls & Favs Ethernet Power Guide Channel / Volume ControlUniversal Source Select Transport ControlsTyping Characters with the Remote FireBall SEi User’s Manual Audio Outputs = Ntsc RS-232 Connections Ethernet Connections FireBall SEi User’s Manual Registration Getting Music Into Fireball Recording from the Internal CD System Requirements Importing from a PC Importing from a MAC FireBall SEi User’s Manual Recording from Other External Sources Erasing a CD-RW Disc Browsing Your Music Library Playing the Current Title View By Artist Changing the Current Play Mode Viewing by Genre FireBall SEi User’s Manual Playing the Current Station Creating Playlists Creating Groups Adding Internet Radio Stations Updating the Internet Radio Stations List Editing Disc Info Editing Track Names FireBall SEi User’s Manual FireBall SEi User’s Manual Selecting an Existing Cover Editing Radio Information FireBall SEi User’s Manual Editing Groups Deleting Music Deleting Playlists Deleting Groups Creating a Custom MIX CD FireBall SEi User’s Manual Duplicating a CD Recording from AN External Source Activation Idle Time Retail Demo Mode Photo Screen Saver Mode Setting Your Time Zone Specify which US time zone your FireBall is locatedCustomizable User Interface Enabling Password Protection Ethernet Settings Server Settings Fireball Music Sharing Selecting the Audio Encoder Type Setting the Disc Insert Preferences Video Format Centering the Fireball Screen Adjusting Your TELLY’S Brightness Adjusting Your TELLY’S Contrast Adjusting Your TELLY’S Sharpness Adjusting Your TELLY’S Color and Tint Installing the ETP Touch Panel Calibrating the Touch Panel Using Your Touch Panel Changing the Touch Panel Button OverlayIR Remote Control Direct Access Codes Function Multi-Key Combinations Function Multi-Key Combinations Playlist HOT Keys Serial COM Ports AMX Getting Information about Your Fireball Restarting the System Updating the Software Setting UP the Fireball WEB Server Using the WEB User InterfaceRemote Control Mode instead of Streaming Client Mode Fireball Music Backup ID3 Tag Support Servers Central Distributed Configuring a Fireball Server NetworkingNetwork Problems Video Specifications NTSC/PALFireBall SEi User’s Manual