Help Topics

•The on-screen menu has guided setup. Press MENU, then select Guided Setup. Select the type of setup

How do I return to the

you need and press OK.The Setup App will begin.

Setup App?

•

To reset the TV to factory defaults, press MENU > System > Reset & Admin > Reset TV to Factory Defaults.

Enter your parental passcode then select Reset. Remember that all of your settings will be lost.

There is a picture, but

• Press the VOLUME UP button on the remote.

• Press the MUTE button on the remote to ensure that mute is off.

there is no sound.

• Press MENU, then select Audio. Be sure TV Speakers is set to On.

The TV displays

• Be sure your connected devices are turned on.

• Press the INPUT button on the remote and select the input to which your device is connected

“No Signal.”

(HDMI-1, HDMI-2, COMP, etc).

There are black/gray bars

• Note that some television channels add black bars to the picture.

• Set the TV to Wide or Zoom mode. Press the Wide button and highlight Wide or Zoom and

on the top/bottom/sides

press OK.

of the screen.

• Adjust the video settings of your external device

• Be sure the power cord is securely connected to the AC socket on the TV and to a working

There is no power.

electrical outlet.

• Press the POWER button on the remote or on the side of the TV.

• If the above steps do not work, try plugging the power cord into a different outlet.

The V.I.A. App is

• Be sure your TV is connected to an Internet connection.

• Restart the App by pressing the EXIT button to close the App, then open the App.

not working.

• Reboot your TV by pressing the POWER button on the remote, then turn it back on.

I am having trouble

•

If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the TV.

• If you are connecting wirelessly, try repositioning your router for the best connection.

connecting to

• Turn off all devices. Restart your router/modem.

my network.

•

Try to use another internet-connected device. If it is not working, call your Internet Service Provider (ISP)

The remote is

• Make sure the batteries are properly inserted matching the - and + symbols.

• Replace the batteries with fresh ones.

not responding.

•

Reset the remote: Press and hold the Fast-Forward

and Enter ENTER buttons for 10 seconds.