Remote Control Troubleshooting Issue Solution

VIZIO XVT423SV/XVT473SV/XVT553SV User Manual

Remote Control Troubleshooting

Issue		Solution
		∙ Point the remote control directly at the remote sensor on your TV (IR mode
		only).
		∙ Remove any obstacles between the remote control and the remote sensor (IR
The remote control will not		mode only).
work		∙ Replace dead batteries with new ones.
		∙ Your remote’s keyboard will not work unless it has been Bluetooth paired to
		your VIA television. Please Bluetooth pair your remote to improve response and
		performance.
The remote control will not		∙ Check the Advanced Audio menu located in the HDTV Settings App. Audio
adjust TV Volume.		control must be set to TV.

Channel Up and Down		∙ In the HDTV Settings App, select Tuner, then Auto Channel Scan. This must
buttons will not work.		be performed before attempting to change channels.

Internet Connection Troubleshooting

Issue

I forgot my secure access code.

Wireless Connection Issues

Ethernet (Wired)

Connection Issues

Solution

∙Refer to the user manual for your wireless router or contact the manufacturer of either your router or your Internet Service Provider if they provided the router for you.

∙Make sure the Internet connection is setup correctly. See Network Menu on page 49 for detailed information.

∙Test the Internet connection to make sure it is working. See Network Menu on page 49 for detailed information.

∙Disable MAC address filtering in your wireless router.

∙Update your wireless router or device with the latest software available from the manufacturer’s website.

∙Use the correct password and or passphrase to connect to a secured network.

∙Check the network connectivity with other devices (such as a laptop or desktop computer). If these devices also cannot connect, please reference your wireless device’s User Manual for further configuration assistance.

∙Try a wired (Ethernet) cable directly from your broadband modem’s output connection. A wired connection may deliver a more consistent connection depending on the conditions in your home environment.

∙Insure that the Ethernet cable is securely inserted into your access point and the back of the television.

∙Make sure the Internet connection is setup correctly. See Network Menu on page 49 for detailed information.

∙Test the Internet connection to make sure it is working. See Network Menu on page 49 for detailed information.

∙Check network connectivity with other devices (such as computer).

∙Once an active Ethernet cable is plugged into your HDTV, you will see both green and amber link lights.

∙If you require further assistance, please contact your Internet Service Provider.