Vizio M420NV manual Telephone & Technical Support, Media Viewer Problems

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VIZIO M420NV User Manual

Remote Control

Problems

The remote control does not work with my device even after programming it.

Solution

Set the remote control code correctly. If the code that is listed first for your device does not work, try all the codes for your device in the order in which they are listed in Remote Control Codes.

Media Viewer

Problems

USB device is not recognized.

Image or sound is interrupted or distorted.

Slideshow doesn’t start.

Solution

Make sure the device is correctly inserted.

Make sure the device is FAT or FAT32

Make sure it contains the supported files.

Make sure the device is correctly inserted.

Make sure that the file complies with the supported format, bit rate and/or profile. Also check the file for damage.

Some files that comply with the supported format may not play back or display properly.

Make sure the viewer isn’t in pause, rotation, or zoom mode.

Telephone & Technical Support

Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, contact our Support Department at the number below.

Customer support and quality service are integral parts of VIZIO’s commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone.

Email: techsupport@VIZIO.com

(877)698-4946 Fax: (949) 585-9563 Hours of operation: Monday - Friday: 6 am to 9 pm

Saturday – Sunday: 8 am to 4 pm

Have your VIZIO model number, serial number, and date of purchase available before you call.

VIZIO

Address:

39Tesla

Irvine, CA 92618, USA

Telephone: (888) 849-4623 (949) 428-2525 Fax: (949) 585-9514

Web: www.VIZIO.com

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www.VIZIO.com

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Contents Dear Vizio Customer Important Safety Instructions Page External Television Antenna Grounding Power LinesTelevision Antenna Connection Protection Lightning ProtectionAdvisory of the DTV Transition Table of Contents Enjoying Multimedia Programming the Vizio Universal Remote Control Specifications Opening the Package Setting Up Your Hdtv Attaching the TV Stand Unpack the TV and stand baseWall Mounting Specifications Wall Mounting your HdtvFront Panel Jag Wheel ControlRear Panel Connections Side Panel ConnectionsUSB Vizio Remote Control Precautions Installing the BatteriesRemote Control Range Precautionary Tips for Inserting the BatteriesCEC-Supported Buttons Remote Control ButtonsDevice Buttons Color Buttons Yellow, Blue, Red, & GreenGetting Started Select Input Source Watching a TV ProgramViewing Digital TV Program Information Connecting Equipment Which Video Connection Should I Use?Using Hdmi Best Connecting Your Cable or Satellite BoxHdmi Connections for Cable or Satellite Boxes with DVI Using Composite Video Good Using Component Video BetterUsing Coaxial Antenna Good Connecting Your DVD Player Hdmi Connections for DVD Players with DVIUsing Composite AV Video Good Connecting Coaxial RF Connecting Your VCR or Video CameraConnecting the cables Connecting a Home Theater System Using RCAUsing Optical S/PDIF Turning TV speakers offConnecting a Computer Using HdmiSupported File Formats Multimedia Viewer SpecificationsFile Video Audio Encoding Resolutions Extension SupportedAccessing Multimedia Content Adjusting Photo Settings Music Settings Play ModePicture Mode Video SettingsWide Format Using the On-screen Display OSD Input MenuWide Menu CC Closed Caption Menu Sleep Timer MenuPicture Menu Tint ContrastColor SharpnessColor Temperature Advanced PicturePIP Menu Lip Sync Settings MenuBalance TV SpeakersEqualizer Settings Advanced AudioPartial Channel Search Tuner Tuner ModeAuto Channel Scan Add Analog ChannelName Input Rating EnableTo use one of the nine preset labels Parental ControlsUSA-Movie CAN-EnglishCAN-French Change PIN PasswordTime & Local Settings Time Zone Alt Rating RegionCEC Function Media MenuDevice Discovery Adjusting Photo Settings Music Settings Video Settings Start Setup Wizard Reset TV SettingsClear Memory Factory Default Help MenuProgramming your Blu-Ray or DVD Player Using a Cable or Satellite Box RemoteProgramming other devices Programming your Home Theater SystemSearching for Device Codes Reset Remote to Factory SettingsProgramming your Cable or Satellite Set-Top Box My Codes DVD Player Home Theater Cable Box Satellite BoxTelevision Codes Remote Control CodesIncluding TV/DVD, TV/VCR, and TV/DVD/VCR Page Version 2/23/2010 Longjiang 10360, 10376, 10384, 10385, 10392, 10457 Version 2/23/2010 Page Cable Box Codes Including Cable / PVR BoxesSatellite Receiver Codes Including Sat / PVR BoxesPVR Codes DVD Player CodesPhilips 20006, 20040, 20041, 20081, 20294, 20297 Amplifier / Receiver / Tuner Codes Page Audio Accessory Codes VCR CodesPage General TV Problems Cleaning the TV and Remote ControlTroubleshooting Guide SolutionGeneral TV Problems Remote Control Problems Media Viewer Problems Telephone & Technical SupportCompliance FCC Class B Radio Interference StatementSpecifications SpecificationsEnvironmental Conditions Resolution through RGB Input Preset PC ResolutionsParameters Horizontal Values Pixels Vertical Values Lines Limitations and Exclusions Types of ServiceParts and Labor Personal DataIndex RGB Connecting
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