Toshiba 32HL86, 37HL86, 26HL86 manual Troubleshooting, General troubleshooting

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Chapter 7: Troubleshooting

General troubleshooting

Before calling a service technician, please check this section for a possible cause of the problem and some solutions you can try.

Black box on screen

•The Closed Caption feature is set to one of the Text

modes (T1, T2, T3, or T4). Set the Closed Caption feature to Off (- page 37).

TV stops responding to controls

•If the TV stops responding to the controls on the remote control or TV control panel and you cannot turn off the TV, press and hold the POWER button on the TV control panel for 5 or more seconds to reset the TV.

TV will not turn on

•Make sure the power cord is plugged in, and then press p.

•The remote control batteries may be dead. Replace the batteries or try the control panel buttons.

Picture problems

General picture problems

•Check the antenna/cable connections (- page 10).

•Press +on the remote control or INPUT on the TV

control panel and select a valid video input source (- page 30). If no device is connected, no picture will display when you select that particular input source. For device connection details, see page 10.

•Antenna reception may be poor. Use a highly directional outdoor antenna (if applicable).

•The station may have broadcast difficulties. Try another channel.

•Adjust the picture qualities (- page 35).

•If you are using a VCR, make sure Lon the remote control is set correctly (- page 19).

•If you have two VCRs connected to your TV, make sure you have not connected the same VCR to the TV’s output and input connections at the same time.

•Do not connect both a standard video cable and an

S-video cable to the VIDEO-2inputs at the same time (- page 14).

Noisy picture

•If you are watching a tuned analog channel (off-air broadcast or Cable TV), set the CableClear®/DNR

feature to Auto to reduce visible interference in the TV picture (- page 36).

Video Input Selection problems

•If the program list does not appear when you press +on the remote control or INPUT on the TV control panel, press the button a second time, which will change the TV to the next video input source and display the program list.

Cannot view external signals or channel 3 or 4

•If you cannot view signals from external devices connected to VIDEO-1, VIDEO-2, ColorStream®, or

HDMI, or from channels 3 or 4, make sure the Video Lock is set to Off (- page 41).

Poor color or no color

•The station may have broadcast difficulties. Try another channel.

•Adjust the Tint and/or Color (- page 35).

•When the ColorStream® signal source is active, the VIDEO OUT terminal outputs blank video. To receive video from the VIDEO OUT signal, a standard video or S-video IN terminal must be used instead of the ColorStream® connections.

Poor composite or S-video picture

•If the poor picture occurs when the TV is connected to an external A/V device (e.g., DVD player, video game system, set-top box, etc.) try using a ColorStream or HDMI video connection instead.

Picture and sound are out of sync

•As with all products that contain a digital display, in rare instances, when viewing certain content (e.g.. television broadcasts, video games, DVDs), you may notice that the sound and picture are slightly out of sync. This phenomenon can be caused by various factors including, without limitation, video processing within the TV, video processing in an attached gaming system, and video processing or different compression rates used by broadcasters in their programming. You may want to try one or more of the following suggestions, which may help to reduce the effect of this phenomenon:

–If the TV is connected to an A/V receiver that has a programmable audio delay feature, use this feature to help synchronize the sound to the picture.

–If you notice this phenomenon only on certain TV channels, please contact your local broadcast, cable, or satellite provider to inform them of this issue.

Sound problems

•Check the antenna/cable connections (- page 10).

•The station may have broadcast difficulties. Try another channel.

•The sound may be muted. Press VOLUME.

•If you hear no sound, try setting the MTS feature to Stereo mode (- page 38).

•If you are not receiving a second audio program from a

known SAP source, make sure the MTS feature is set to SAP mode (- page 38).

•If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language),

the SAP mode may be on. Set the MTS feature to Stereo mode (- page 38).

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Contents LCD Color Television 26HL86 32HL86 37HL86 Dear Customer Safety PrecautionsInstallation, Care, and Service Important Safety InstructionsAdditional Safety Precautions InstallationCare ServiceWelcome to Toshiba Important notes about yourTrademark Information Contents Introduction Features of your new TVTV front and side panel controls and connections TV back panel connections For an explanation of cable types and connections, seeColorStream HD-1 and ColorStream HD-2 Overview of cable types Connecting your TVYou will need To view the antenna or Cable signalTo view the VCR Coaxial cables Standard A/V cablesTo view basic and premium Cable channels Connecting a VCR and Cable boxTo view antenna or Cable channels To record a TV program while watching a DVDTo view the DVD player To view the VCR or view and record antenna channelsConnecting a camcorder Connecting two VCRsTo view the camcorder video Select the Video 2 video input source on the TVHdmi device connection Connecting an Hdmi or DVI device to the Hdmi inputDVI device connection To connect an Hdmi device, you will needSignal names for mini D-sub 15-pin connector Connecting a personal computer PCPreparing the remote control for use Using the remote controlInstalling the remote control batteries Remote control effective rangeLearning about the remote control To use your TV remote control to operate a Using the remote control to operate your other devicesVCR, set the Mode Select Switch to VCR CH BbCable SAT VCR DVD Remote Control functional key chartProgramming the remote control to operate your other devices Satellite receiver Cable converter boxTV/VCR Combo DVD/VCR ComboHtib Menu layout and navigation Menu LayoutIcon Option Navigating the menu system Selecting the menu language Setting up your TVProgramming channels automatically To select the menu languageManually adding and deleting channels in the channel memory Programming your favorite channelsTo add or delete channels in the channel memory To add and delete channels in the Favorite Channel listsLabeling channels To set the Hdmi audio mode Setting the Hdmi audio modeTo select the video input source using the program list Using the TV’s featuresSelecting the video input source to view Labeling the video input sourcesTuning your favorite channels Tuning channelsTuning to a specific channel programmed or unprogrammed Switching between two channels using Channel ReturnFull picture size for 169 source programs only Natural picture size for 480i and 480p program sources onlyHD picture size for 720p and 1080i program sources only TheaterWide 1 picture size for 43 format programsUsing the auto aspect ratio feature Adjusting the Picture PositionSignal Automatically selected when Source Auto Aspect is On Selection Pressing C Pressing cSelecting the gray level for 43 mode side panels Using the blue screen functionSelecting the picture mode Adjusting the pictureAdjusting the picture quality Mode Picture QualityUsing the black stretch feature Using Mpeg noise reductionUsing CableClear/DNR digital noise reduction Selecting the color temperature Using the closed caption modeTo select the color temperature To view captions or textClosed Caption Reception Adjustment Adjusting the audioMuting the sound Selecting stereo/SAP broadcastsUsing the SRS WOW surround sound feature Adjusting the audio qualityTo adjust the audio quality To adjust the WOW settingsUsing the StableSound feature Using the Locks menuEntering the PIN code If you cannot remember your PIN codeUsing the Video lock feature Changing your PIN codeLocking channels To adjust the PC settings Using the PC setting feature PC Audio To set the PC AudioSetting the On timer Setting the sleep timerUnderstanding the last mode memory feature Understanding the auto power off featureTo display TV setting information on-screen To close the Recall screenGeneral troubleshooting TroubleshootingRemote control problems Channel tuning problemsClosed caption problems Appendix SpecificationsFor LCD Televisions Limited Canada Warranty11, 12, 13 Index06-05
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