Toshiba Comprehensive Troubleshooting for 32C110U, 46G310U, and 55G310U Flat Panel TVs

Chapter 8: Troubleshooting

Sound problems

••Check the antenna/cable connections ( Chapter 2).

••The station may have broadcast difficulties. Try another channel.

••The sound may be muted. Press VOLUME.

••If you hear no sound, try setting the MTS feature to Stereo mode ( page 37).

••If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode ( page 37).

••If you hear audio that seems “incorrect” for the program you are watching (such as music or a

foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode ( page 37).

Remote control problems

••Remove all obstructions between the remote control and the TV.

••The remote control batteries may be dead. Replace the batteries ( page 20).

••If the TV still does not act as expected, use the Reset Factory Defaults procedure ( page 27).

Channel tuning problems

••The channel may have been erased from the channel memory by the Programming channels automatically feature. Add the channel to the channel memory ( page 25).

••The channel may be blocked by the LOCK feature. Unblock the channel ( page 41).

••If you are unable to tune digital channels, check the antenna configuration ( page 24). If you are still unable to tune digital channels, clear all channels from the channel list and reprogram channels into the channel memory ( page 24). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure ( page 27). Also see “TV stops responding to controls” and “Other problems” ( page 53).

Closed caption problems

••If the program or video you selected is not closed-captioned, no captions will display ( page 35).

••If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature ( page 35).

••A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard ( page 35).

Rating blocking (V-Chip) problems

••If you forget your PIN code: While the PIN code

entering screen is displayed, press four times within 5 seconds. The PIN code you previously

stored will be cleared ( page 38).

No REGZA-LINK®operation

••The REGZA-LINK®feature is available for Toshiba REGZA-LINK®compatible devices.

••Make sure the HDMI cables with the HDMI

Logo () are used.

••When the connected REGZA-LINK®device does not work correctly after you have changed settings of the device, turn off your TV and unplug the power cord, then plug and turn on again.

••If several devices are connected, REGZA-LINK®feature may not operate properly.

••Read the instruction manual furnished with the connected REGZA-LINK®device.

HDMI problems

For HDMI cables

••Make sure to use cables with the HDMI Logo

() ( page 13).

For Legacy source

••Some legacy HDMI sources may not work properly with the latest HDMI TV products due to new standard adoption.

Media Player problems

••Make sure that devices are connected correctly.

••Incorrect behavior may occur with a USB HUB connection.

••Photo files that were processed and edited by using the PC’s application software may not be able to be viewed.

••The TV may select one format automatically and play it when contents that support two or more formats are played.

••Confirm contents of USB storage device are formats that correspond with this TV( page 43).

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