Toshiba 47TL515U, 32TL515U, 55TL515U, 42TL515U manual Troubleshooting, General troubleshooting

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Chapter 9: Troubleshooting

General troubleshooting

Before calling a service technician, please check this chapter for a possible cause of the problem and some solutions you can try.

Black box onscreen

•The closed caption feature is set to one of the Text modes (T1, T2, T3, or T4). Set the closed caption feature to Off (- p. 42).

TV stops responding to controls

•If the TV stops responding to the remote control or TV control panel and you cannot turn off the TV, unplug the power cord to reset the TV. After 1 minute, plug it in and turn the TV on.

Other problems

•If your TV’s problem is not addressed in this Troubleshooting section or the recommended solution has not worked, do one of the following:

1)Turn off your TV. After 30 seconds, turn it on.

2)Turn off the TV and unplug the power cord. After 1 minute, plug the power cord in and turn on the TV.

3)Perform the Reset Factory Defaults procedure (- p. 51).

TV will not turn on

•Ensure the power cord is plugged in. Press POWER .

•Replace the remote control’s batteries.

•Try the control panel buttons.

3D problems

•Watch the TV at proper viewing angle and distance (- p. 7).

•If 3D images are not correct, the 3D format may be different. Change the 3D format from Quick menu (- p. 36).

•The left and right sides of 3D images may be reversed. Switch the left and right (- p. 38).

•If 2D images are not correct, the 2D format may be different. Change the 2D format from Quick menu (- p. 36).

Picture problems

General picture problems

•Check the antenna/cable connections (- p. 16).

•Press on the remote control or on the TV and select a valid video input source (- p. 41). If no device is connected to an input on the TV, no picture appears when you select that particular input source. Check device connections (- p. 17– 23).

•Antenna reception may be poor. Use a highly directional outdoor antenna (if applicable).

•The station may be having broadcast difficulties. Try another channel.

•Adjust the picture quality (- p. 55).

•If Edge Enhancer does not achieve a sharper picture, change the Sharpness value to increase the sharpness level

(- p. 55).

Video Input Selection problems

•If the Input Selection window does not appear when you

press on the remote control or the TV control panel,

press a second time. The TV displays the next video input source and the Input Selection screen.

Cannot view external signals or channel 3 or 4

•If you cannot view signals from external devices connected to VIDEO 1, VIDEO 2, ColorStream HD1, ColorStream HD2, HDMI 1, HDMI 2, HDMI 3, HDMI 4, PC, or from channel 3 or 4, ensure the Input Lock is set to Off (- p. 45).

Poor color or no color

•The station may be having broadcast difficulties. Try another channel.

•Check the Input mode when you use Shared Inputs (- p. 32).

•Adjust the Tint and/or Color (- p. 55).

Poor composite picture

•If the TV is connected to an external A/V device (e.g. DVD player, video game system, set-top box, etc.) try using a ColorStream or HDMI video connection instead.

Picture and sound are out of sync

•As with all products that contain a digital display, this may occur in rare instances, when viewing certain content (e.g. television broadcasts, video games, DVDs). The cause may include, without limitation, video processing within the TV, video processing in an attached gaming system, and video processing or different compression rates used by broadcasters in their programming. Try these procedures:

–If the TV is connected to an A/V receiver that has a

programmable audio delay feature, use this feature to help synchronize the sound to the picture.

–If the problem occurs only on certain TV channels, inform your local broadcast, cable, or satellite provider.

•The settings of Side Shared Audio and Rear Shared Audio may be not correct. Ensure the settings (- p. 32).

Sound problems

•Check the antenna/cable connections (- p. 16–22).

•The station may be having broadcast difficulties. Try another channel.

•The sound may be muted. Press VOLUME.

•If you hear no sound, try setting the MTS feature to Stereo mode (- p. 59).

•If you are not receiving a second audio program from a

known SAP source, make sure the MTS feature is set to SAP mode (- p. 59).

•If you hear audio that seems incorrect for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode (- p. 59).

•If you connect a PC using either the PC IN terminal or an HDMI terminal, ensure that the Rear Shared Audio setting is properly set (- p. 49).

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Contents 32TL515U 42TL515U 47TL515U 55TL515U Child Safety Excessive heat such as sunshine, fire, or the like Additional Safety PrecautionsInstallation Make sure the strap is tight, secure, and parallel to CareTo Display your LCD TV on the included Pedestal Stand ServiceTo Display your LCD TV using a Wall Bracket Do not drop, exert pressure on, or step on the 3D glasses Removing the Pedestal StandFCC Compliance Statement Wireless RadioEnergy Star User Information Trademark Information Contents Troubleshooting Advanced featuresAppendix IndexOverview of installation, setup, and use FeaturesIntroduction Energy Star qualifiedBack panel connections Front panel controlWall Mount type Bundling the cablesStand type About the illustrations Connecting your TVOverview of cable types To view the antenna or cable signal Connecting to a Satellite dish, an Antenna, or Cable TVYou will need Coaxial cables To view basic and premium cable channelsTo connect an Hdmi device, you will need Connecting an Hdmi or DVI device to the Hdmi inputTo view the Hdmi device video To connect a DVI device, you will needTo view the VCR or view and record antenna-sourced channels You will need Standard A/V cableTo view the DVD player Settings Preferences IR Control Connecting remote IR devicesUsing the IR OUT terminal Using the IR in terminal Connecting a digital audio systemTo set the IR in mode Before controlling the audioHDMIs ARC Audio Return Channel feature Connecting an Hdmi audio systemConnecting to the TV’s PC in terminal Connecting a PCPin Signal Name Connection to the TV’s Hdmi terminalYou will need Standard LAN cables Connecting to a home networkInstalling batteries Using the remote controlControlling other devices Toshiba devicesLearning about the Remote Control Initial Setup Initial Setup and MenuSettings Setup System Information Settings Setup Quick Setup OKNavigating the menu system Start Scan1st Layer 2nd Layer 3rd Layer Main menu layoutQuick menu Item Quick menuStoring channels in memory optional Setting up your TVChanging Initial settings Skipping video inputs Manual TuningSkipping channels Labeling video inputs Configuring shared inputsLabeling channels ModeInputs Setting the Auto Input featureSettings Preferences Auto Input Set Enable Auto Input to On Viewing 3D images Basic featuresBefore using the 3D function, note the following Switching display mode or selecting 3D format Using 3D functionsMode Description 3D format DescriptionBottom 3D Settings OKSetting the 3D PIN code Setting the auto start modeSetting the 3D Start Message Settings Preferences 3D Setup OKSetting the 3D Timer Lock Setting the 3D LockSetting the Enable 3D Timer Adjusting 2D to 3D DepthSetting the Channel Tuning Mode Tuning channelsUsing the Channel Browser Tuning in to the next programmed channelAdding and clearing channels and inputs in the History List Favorites BrowserSelecting the video input to view Using Channel ReturnUsing SurfLock Analog CC mode Using closed captionsDigital CC settings Using the Closed Caption buttonUsing parental controls Setting the PIN codeEntering a new PIN code Forgotten PIN codeRating system Downloading an additional rating systemDisplaying ratings Locking specific channelsUnlocking programs Locking video inputSetting a time limit for games Using Hdmi CEC ControlSettings Preferences HDMI-CEC Control Setup OK Locking the control panelHdmi CEC Control input source selection Controlling Hdmi CEC playback devicesButton Description Hdmi CEC Player Control menu functionsMode default setting Description Using the Hdmi settings featureAdjusting the amplifier’s audio Setting the timer to turn on the TV Using your PC with the TVAdjusting the image Setting the PC audioSetting No Signal Power Down Setting the sleep timerSetting Automatic Power Down Power failure Resetting to Factory DefaultsSettings Setup Reset TV OK Displaying TV status informationTo select the picture size Picture and sound controlsSelecting the picture size For 1080i, 1080p, and 720p program sources Full For 169 480i, 480p source programs onlyPicture Size TheaterWide For 43 format programs TheaterWide For letter box programsUsing the 43 Stretch Using the Auto Aspect featureScrolling the picture Freezing the pictureAdjusting the picture quality Adjusting the pictureSelecting the picture mode Using the advanced picture settings features Auto Brightness Sensor Backlight Adjustment ProClearScan Setting the Expert Picture Settings Adjusting the audio Locking the picture settingsMuting the sound Selecting stereo/SAP broadcastsAdjusting the range Adjusting the audio balanceUsing Audyssey Dynamic Volume Using the MTS buttonUsing surround sound Using advanced sound featuresSettings Sound Advanced Sound Settings OK OffUsing your home network Advanced featuresWhen using a Wireless network connection Using in a wireless LAN environmentWireless Setup Setting up the NetworkEasy Setup using PBC Push Button Configuration Easy Setup using PIN Personal Identification NumberWireless Information Manual SetupNetwork Wireless Information OK Wireless Information OK DescriptionIP Address Setup Advanced Network SetupDNS Setup MAC AddressButtonDescription Using the software keyboardNetwork Connection Test Using the NET TV feature Performing a Software UpgradeViewing the Software Licenses NET TV menuNetflix Guided SetupYouTube Watching movies with NetflixBlockbuster CinemaNowPandora Yahoo! TV WidgetsUsing the Widget Gallery Using the Profile WidgetUsing other Yahoo! Widgets Resetting Yahoo! TV WidgetsMedia Player Specifications Using the Media PlayerUsing Media Player with USB Settings Applications Media PlayerViewing Movie files Using Media Player with Dlna Certified ServerTo set the repeat mode File specificationsPlaying Music files To display the file status informationSingle View mode Multi View modeSlideshow mode Viewing Photo filesItemDescription Auto Power Off Using the Wallpaper featurePhoto Select Photo EditGeneral troubleshooting TroubleshootingTroubleshooting For Dlna Certified Player No light Power On/Standby LED GreenGreen blinks Red blinksColorStream component video HD Input SpecificationsAppendix To obtain optional accessories Supplied AccessoriesFormat Resolution Frequency Pixel Clock Frequency Acceptable signal formats for PC IN, HDMI, and 3DPC in signal formats Hdmi signal formats 3D Structure 3D signal formatsResolution Aspect ratio Frequency Remote control functional key chart = key does not send a signal in that remote control mode Programming the remote to operate other devices Device code setupOperating other devices To unlock the remote’s volume keys Locking the volume keysSearching for a device code Clearing the remote’s programmingButton Operating the TV with combination buttonsBehavior/Mode Satellite Remote control codesCable Brand CodeDVD Blu-ray DiscDVD Recorders VCR Nikko Receiver & amp Limited One 1 Year Warranty on Parts and Labor Limited United States WarrantyHow to Obtain Warranty Service Rental UnitsLimited One 1 Year Warranty on Parts and Labour Limited Canadian WarrantyDisclaimer and Limitation of Remedy Arbitration and Dispute ResolutionCritical Applications How to Obtain Warranty ServicesGeneral Provisions Wmdrm End User NoticeIndex Manufactured by

32TL515U, 55TL515U, 47TL515U, 42TL515U specifications

The Toshiba TL515U series represents a noteworthy selection of televisions, offering a blend of modern features, impressive image quality, and user-friendly functionality. This series includes models such as the 32TL515U, 42TL515U, 47TL515U, and 55TL515U, catering to diverse viewing needs and preferences.

One of the standout features of the TL515U series is its use of LED backlighting technology, which enhances brightness, contrast, and color accuracy. This ensures that viewers experience vivid visuals, whether they are watching movies, sports, or playing video games. The TVs in this series boast Full HD resolution, making every detail crisp and engaging.

Another key characteristic of the TL515U series is the inclusion of Toshiba's Regza Engine technology. This proprietary image processing engine enhances the overall picture quality by optimizing clarity and motion, providing viewers with fluid motion and lifelike images. This technology also plays a vital role in reducing noise and improving the viewing experience, especially during fast-paced scenes.

In addition to superior picture quality, the TL515U models come equipped with a range of smart features. The television series supports various streaming services, giving users easy access to their favorite content. With built-in Wi-Fi connectivity, viewers can browse the internet, access apps, and stream shows directly from the television, making it a versatile entertainment hub.

Additionally, the series supports a range of input options, including HDMI and USB ports, allowing users to connect a variety of devices, such as gaming consoles, Blu-ray players, and external storage drives. This flexibility offers seamless integration into any home entertainment setup.

With sleek and modern designs, all models in the TL515U series, from the compact 32-inch version to the expansive 55-inch variant, are designed to complement contemporary living spaces. Their slim profiles and minimalist aesthetics make them a stylish addition to any room.

In conclusion, the Toshiba 42TL515U, 47TL515U, 55TL515U, and 32TL515U models offer an impressive combination of advanced technology, smart capabilities, and stylish design. These televisions cater to all viewing preferences, making them an excellent choice for anyone seeking an enhanced viewing experience in their home. With their focus on quality, connectivity, and user-friendly features, the TL515U series stands out in an increasingly competitive market.
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